Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Priscilla Fernandez

Los Angeles,CA

Summary

Results-driven Sales Manager with over 15 years of experience in insurance, demonstrating a strong work ethic and bilingual proficiency. Excels in building rapport, fostering team growth, and exceeding corporate objectives. Skilled in navigating high-stress environments, communicating effectively, and multitasking across various platforms. Proven track record of leading high-performing teams to success while nurturing individual career advancement. Passionate about delivering exceptional customer experiences and achieving organizational goals.

Overview

18
18
years of professional experience

Work History

Sales Manager

Answer Financial
01.2015 - Current


  • Directed a high-performing team that consistently secured first position among ten competing teams from 2018 to 2023
  • Achieve or surpassed all corporate objectives including cross-selling targets, average policies sold, and agent inbound call metrics
  • Organize monthly team meetings and weekly one-on-one sessions with agents to foster collaboration and individual growth. Provide ongoing feedback and support to enhance team performance and achieve organizational objectives.
  • Participated in hiring interviews, occasionally taking the lead in conducting interviews to assess candidate suitability and team fit
  • Spearheaded collaborative efforts with team members to develop and implement a comprehensive tracking system for manager coaching within the Verint platform, resulting in increased efficiency and productivity.
  • Cultivate and mentor a sales team of 15+ agents, fostering an environment of growth and development where two agents advanced to roles as sales managers, and one agent evolved into a hybrid role as both a sales agent and coach, showcasing a commitment to nurturing individual career advancement within the team.
  • Initiated and implemented a solution to enhance manager-new hire engagement in a remote environment by proposing new hire presentations crafted by managers, fostering clarity on crucial topics and facilitating direct interaction between managers and new agents.

Insurance Sales Agent

Answer Financial
03.2010 - 12.2014
  • Quoted multiple lines of insurance with multiple carriers in all states.
  • Responded timely and followed-up to customer inquiries in an effort to finalize the sale.
  • Provided an excellent customer experience by building rapport, gathering information, and creating a positive high-level customer experience in a fast-paced structured environment.
  • Communicated with customers to better determine specific insurance needs, offered consultative solutions and made appropriate recommendations.
  • Worked towards pre-defined individual performance objectives based on productivity and customer satisfaction.
  • Demonstrated knowledge on carrier guidelines.
  • Remained current on product offerings and company procedures.

Insurance Customer Service Representative

21st Century Insurance
03.2006 - 01.2010
  • Effectively managed a high volume of customer calls, emails, and inquiries while maintaining a courteous and professional demeanor.
  • Consistently met or exceeded performance targets, including call handling times, customer satisfaction ratings, and service level agreements.
  • Provided bilingual customer service in English and Spanish, catering to a diverse customer base and enhancing accessibility for Spanish-speaking clients.
  • Managed daily tasks encompassing policy changes, coverage counseling, and resolution of customer complaints, ensuring accurate and timely assistance while maintaining a focus on customer satisfaction and retention.

Education

CPCU - Insurance And Risk Management

The Institutes Knowledge Group
05.2027

Bachelor of Arts - Communications

California State University, Long Beach
05.2005

Skills

  • Sales operation
  • Sales team training
  • Rapport and relationship building
  • Strong Work Ethic
  • Bilingual
  • Possesses critical thinking skills
  • Thrives in high stress environments
  • Strong communication skills

Languages

Spanish
Full Professional

Timeline

Sales Manager

Answer Financial
01.2015 - Current

Insurance Sales Agent

Answer Financial
03.2010 - 12.2014

Insurance Customer Service Representative

21st Century Insurance
03.2006 - 01.2010

CPCU - Insurance And Risk Management

The Institutes Knowledge Group

Bachelor of Arts - Communications

California State University, Long Beach

Similar Profiles

CREATE PROFILE
Priscilla Fernandez