Priscilla Fierro
Oklahoma City,OK
Summary
Detail-oriented Operations Support Coordinator skilled in scheduling, clerical work, customer service, and data entry. Proven ability to enhance operational efficiency and train staff effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Support Coordinator
Driveline
Oklahoma City, OK
01.2025 - Current
- Coordinated logistics and scheduling for operational workflows across multiple projects.
- Developed and maintained documentation for process improvements and training materials.
- Led cross-functional teams in executing operational initiatives, ensuring alignment with company goals.
- Trained new staff on operational procedures, fostering a collaborative work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Provided exceptional customer service by addressing issues promptly and offering satisfactory solutions.
CNA/PCA
Integris Health Baptist
Oklahoma City, OK
06.2022 - 12.2024
- Provided direct patient care, including assistance with daily living activities and mobility support.
- Monitored vital signs, ensuring timely reporting of changes to nursing staff for prompt intervention.
- Documented patient progress accurately in electronic health records, maintaining compliance with healthcare regulations.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
CNA/COVID-19 Rapid Response Team Member
Aerotek
Oklahoma City, OK
12.2019 - 04.2022
- Assisted nursing staff with patient assessments and documentation for accurate health records.
- Coordinated rapid COVID-19 testing efforts to ensure timely results and community safety.
- Analyzed data trends related to COVID-19 cases, contributing to strategic planning initiatives.
- Executed data collection and performance-improvement activities to support RRT activations.
- Assessed data and patient treatment needed to formulate plan-of-care and diagnose treatment urgency.
- Worked flexible hours across night, weekend, and holiday shifts.
CNA
Noble Nursing Home
Noble, OK
11.2018 - 11.2019
- Monitored vital signs to report changes in health status to nursing staff.
- Assisted residents with daily activities, ensuring comfort and dignity.
- Supported nursing staff in administering medications and treatments as directed.
- Documented patient care activities accurately in electronic health records systems.
- Participated in training sessions to improve skills and knowledge in caregiving tasks.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
Esthetician
Oklahoma Central College
Edmond, OK09-2023
Advanced Unlicensed Assistant - Nursing Education
Metro Tech
Oklahoma City, OK03-2022
High School Diploma -
Penn Foster Career School
Scranton, PA07-2019
Skills
- Scheduling
- Scheduling coordination
- Operations tracking
- Analysis and research
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- File organization
- Clerical support
Certification
- Licensed Esthetician - 2023-present
- Certified Nursing Assistant, SW cares facility(noble health sister facility) - 2019-2022
- Advanced Unlicensed Assistant Training - 2022
Languages
English
Native or Bilingual
Timeline
Operations Support Coordinator
Driveline
01.2025 - Current
CNA/PCA
Integris Health Baptist
06.2022 - 12.2024
CNA/COVID-19 Rapid Response Team Member
Aerotek
12.2019 - 04.2022
CNA
Noble Nursing Home
11.2018 - 11.2019
Esthetician
Oklahoma Central College
Advanced Unlicensed Assistant - Nursing Education
Metro Tech
High School Diploma -
Penn Foster Career School