Overview
Work History
Education
Skills
Timeline
Generic

Priscilla Garza

Eagle Pass,TX

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Aguila Express
06.2014 - Current

• Greeted customers to facilitate services. determine service needs and accurately input orders into electronic systems

  • Addressed customer service inquiries quickly and accurately
  • Documented conversations with customers to track requests. problems and solutions
  • Informed customers about billing procedures, processed payments.
  • provided pavment option setup assistance
  • Created and maintained spreadsheets and developed administrative and logistical reports
  • Responded to telephone inquiries from clients and delivered information to inform and educate callers about our services.
  • Maintained office supplies by checking stocks and placing orders
  • Received and routed incoming calls and correspondence to promote timely communication
  • Managed and anticipated clerical needs of company employees, including coving, faxing and file management
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Kept reception area clean and organized to offer positive first impression to every visitor.

Caregiver

Luke and Associates
02.2024 - 08.2024
  • I got trained in different areas in the camp. I assisted children and teens and made sure they showered, received clothing and shoes and food and snacks.
  • Made sure they were taken care of and assisted them if they were in distress.
  • Provided blankets and sleeping mats to kids to make sure they were comfortable while resting.
  • Assisted in making sure the children were not running around while the parents were being assisted by border patrols.

Clerk

Maverick County
02.2010 - 12.2012
  • Effectively controlled the release of proprietary and confidential information for general client lists
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts.

Recreational Specialist

Parks and Recreation
06.2008 - 08.2010
  • Planned, organized, facilitated and promoted diverse recreational programs
  • Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival
  • Helped participants enjoy activities while ensuring adherence to protocol
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues
  • Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips
  • Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care
  • Developed events and programs in consideration of needs, abilities and interests of participants

• Protected safety of every person enjoying recreational activities by enforcing disciplined and consistent policies.

  • Set up decorations, equipment and food service stands for various entertainment activities .Maintained facilities, grounds and equipment to ensure community safety.

• Assisted in after school program for kids when summer camp was over.Helped with projects and homework and helped those kids who needed tutoring.

Education

Bachelor Of Arts - Psychology

Sul Ross State University
Eagle Pass, TX
05.2018

Associate Of Arts - General Studies

Southwest Texas Jr College
Eagle Pass, TX
05.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Customer Relations
  • Computer Proficiency
  • Professional telephone demeanor

Timeline

Caregiver

Luke and Associates
02.2024 - 08.2024

Customer Service Representative

Aguila Express
06.2014 - Current

Clerk

Maverick County
02.2010 - 12.2012

Recreational Specialist

Parks and Recreation
06.2008 - 08.2010

Bachelor Of Arts - Psychology

Sul Ross State University

Associate Of Arts - General Studies

Southwest Texas Jr College
Priscilla Garza