Priscilla Gomez
North Hollywood,CA
Summary
customer service professional with a proven track record at Network Auto Body, adept at resolving conflicts and enhancing customer relations. Skilled in critical thinking and proficient in Microsoft Excel, I excel in high-pressure environments, ensuring customer satisfaction, effective communication and problem resolution.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Network Auto Body
Los Angeles, CA
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Check in customers when dropping off vehicles.
- Write tear-downs and prior damage reports
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company
- Responded to customer requests for products, services, and company information.
- Pre-scan vehicles
- Accounts receivables for company bill out all POs to dealer ships
Accounts Receivable Clerk
Cats USA Pest Contol
North Hollywood, CA
08.2022 - 06.2024
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Barista Shift Lead
Starbucks
Sylmar, CA
06.2015 - 07.2022
- Developed strong relationships with regular customers, through personalized drinks and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managed to ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Waiter
Portos Bakery
Burbank, CA
02.2015 - 05.2015
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- strong multitasking skills to manage multiple tables simultaneously while maintaining a attention to detail.
- Make sure there was customer satisfaction by providing attentive service and anticipating guest needs.
Education
High School Diploma -
Options For Youths
Burbank, CASkills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Customer relations
- Call center experience
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Network Auto Body
06.2023 - Current
Accounts Receivable Clerk
Cats USA Pest Contol
08.2022 - 06.2024
Barista Shift Lead
Starbucks
06.2015 - 07.2022
Waiter
Portos Bakery
02.2015 - 05.2015
High School Diploma -
Options For Youths