Priscilla Guerra Ramos

• Collaborated with senior management to formulate strategies for operational risk reduction and efficiency enhancement.
• Supported audits by providing comprehensive documentation and timely assistance to ensure compliance.
• Developed training materials for staff on multiple 'how to' projects to enhance operational knowledge.
• Revised packaging training manual for entire unit to improve clarity and usability.
• Managed environmental strategies for Property Unit operations.

• Documented chain of custody for all evidence received and processed.
• Served on Special Teams focusing on Guns, Money, and Drugs.

Processed firearm invoices and released firearms to citizens on Gun Team.

• Oversaw safe handling, intake, storage, and disposal of hazardous materials, including narcotics, on Drug Team (July 2016 - February 2023).
• Managed weekly deposit processes and reconciled transactions using AMS Advantage on Money Team (June 2016 - September 2025).
• Oversaw weekly deposit management, utilizing AMS Advantage for reconciliation purposes. Conducted efficient correspondence with citizens through letters for the smooth retrieval of funds and handled refund procedures.
• Transferred narcotics to and from the Southwestern Institute of Forensic Science

• Advised citizens on how to respond appropriately during emergency situations until first responders arrived at the scene.
• Maintained accurate records of all incoming calls, noting key details such as the caller's name, location, and nature of the emergency.
• Remained calm and focused in high-pressure situations, ensuring effective communication and coordination with first responders. in high-pressure environments.
• Managed multiple tasks simultaneously under pressure.
• Completed mandatory training courses on emergency response protocols to maintain compliance. mandated by departmental policies regarding emergency response protocols.
• Utilized mapping software programs to determine the exact locations of reported incidents.
• Performed data entry tasks into computer systems for tracking purposes.
• The City of Dallas is one of the largest employers in the DFW Metroplex.