Priscilla Gutierrez
Stockton,CA
Summary
Competent Customer Medical Representative with 15 years of experience in handling wide variety of medical coding and billing tasks answering in and out bound calls. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
Uber
03.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Senior Medical Representative
Blue Shield Of CA
05.2007 - 12.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Performed various administrative tasks by filing, data entry, copying and faxing documents.
- Processed medical insurance claims and payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff,members.
Medical Office Representative
Teletech Inc
02.2004 - 06.2007
- Transcribed phone messages and relayed to appropriate personnel.
- Printed prescription requests and queries in compliance with practice protocol.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
Education
Associate Degree in Theology -
National Apostolic Bible College
Rancho Cucamonga, CA07.2007
High School Diploma -
Castillo Christian School
Modesto, CA06.1998
Skills
- Customer Service
- Data Analysis
- Healthcare Terminology
- CPT Code Modifiers
- Data Entry
- Collection Calls
- Billing Codes
- Reviewing Patient Information
- Medical Billing
- Insurance Claims
- Information Updates
- Claims Review
Timeline
Customer Service Specialist
Uber
03.2023 - Current
Senior Medical Representative
Blue Shield Of CA
05.2007 - 12.2017
Medical Office Representative
Teletech Inc
02.2004 - 06.2007
Associate Degree in Theology -
National Apostolic Bible College
High School Diploma -
Castillo Christian School
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