Priscilla Gutierrez
Lemon Grove,CA
Summary
Resourceful Customer Loyalty Representative known for productivity and efficiency in task completion. Possess specialized skills in customer relationship management, conflict resolution, and loyalty program strategy. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and retention.
Overview
7
7
years of professional experience
Work History
Custumer Loyalty Reprepresentative
Oportun
San Diego, California
05.2023 - Current
- Assisted customers with their loyalty program inquiries and concerns.
- Provided personalized customer service to ensure satisfaction.
- Researched customer loyalty accounts and updated information accordingly.
- Identified opportunities for improvement in the existing loyalty program processes.
Customer Service Representative
Home Goods store
San Diego, California
11.2017 - 04.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Bonita High School
Rancho Del Rey06-2000
Skills
- Goal-Oriented
- Upselling strategies
- Call center experience
- Data entry proficiency
- Understanding of sales retention
- Negotiation abilities
- Customer service experience
- Customer Service
- Call Documentation
- Customer service excellence
- Complaint resolution
- Banking operations support
- Professional telephone demeanor
- Call Center Operations
- Bilingual Spanish and English
Timeline
Custumer Loyalty Reprepresentative
Oportun
05.2023 - Current
Customer Service Representative
Home Goods store
11.2017 - 04.2019
High School Diploma -
Bonita High School