Priscilla Herrera Terry
Miami
Summary
Results-driven professional with leadership experience in retail operations, inventory management, and customer service, with a proven ability to multitask in fast-paced environments while managing team supervision, logistics coordination, and administrative functions. Strong background in inventory control, cycle counts, shipment processing, and maintaining data accuracy. Skilled in KPI analysis, sales reporting, and data-driven decision-making to improve operational performance, with proficiency in Microsoft Excel, Microsoft Word, and retail management systems for reporting, scheduling, payroll support, and documentation. Experienced in process improvement, workflow optimization, and cross-functional team collaboration, with a strong attention to detail and organizational focus. Effective communicator with experience in staff training, conflict resolution, and leadership support, seeking to transition into an office or administrative role where analytical, multitasking, and operational skills can contribute to organizational growth and overall business success.
Overview
6
6
years of professional experience
Work History
Store Manager
Walgreens
Miami
01.2023 - 03.2026
- Supported overall store operations by partnering with the Store Manager to drive sales, maintain operational efficiency, and deliver high-quality customer service
- Supervised and coached team members on customer engagement, store procedures, and performance expectations, helping build a productive and service-focused work environment
- Assisted in hiring, onboarding, scheduling, and daily staff coordination to ensure adequate coverage and smooth workflow execution
- Demonstrated strong multitasking abilities by balancing customer support, team supervision, inventory coordination, and administrative responsibilities in a fast-paced setting
- Coordinated inventory operations, including receiving shipments, stock replenishment, and cycle counts, ensuring accuracy and product availability
- Assisted in analyzing key performance indicators (KPIs), sales trends, and inventory data to support strategic decision-making and improve store performance
- Utilized desktop and office software (including Microsoft Excel, Word, and internal systems) to track sales performance, manage schedules, process payroll support tasks, and maintain accurate reporting
- Maintained organized documentation and records for inventory, staffing, and daily operations, demonstrating strong administrative and office-ready skills
- Ensured compliance with company policies, safety standards, and loss prevention procedures through consistent monitoring and team accountability
- Communicated effectively with Store Manager, district leadership, and cross-functional teams through email, reports, and virtual platforms
- Identified and implemented process improvements to streamline operations, reduce inefficiencies, and enhance overall productivity
Inventory Specialist
Walgreens
Miami
09.2021 - 12.2022
- Coordinated and executed daily inventory operations, including receiving, stocking, transfers, and cycle counts, ensuring accuracy across all stock levels
- Demonstrated strong multitasking abilities by simultaneously handling shipment processing, stock replenishment, and real-time inventory tracking in a fast-paced retail environment
- Utilized inventory management systems to monitor stock movement, reconcile discrepancies, and maintain precise data integrity
- Conducted regular cycle counts and full inventory audits, identifying variances and implementing corrective actions to prevent future discrepancies
- Maintained accurate documentation for all inventory transactions, including transfers, returns, and damages
- Delegated shifting priorities, balancing multiple operational demands such as urgent restocks, new deliveries, and system updates
- Assisted in training new staff on proper inventory handling techniques.
- Provided support during internal audits related to material management processes.
Customer Service Manager
Party City
Miami
07.2020 - 08.2021
- Led daily store operations by overseeing customer service standards, ensuring every shopper received a positive, efficient, and brand-aligned experience
- Supervised, trained, and coached customer service associates, enhancing communication skills, product knowledge, and problem-resolution effectiveness
- Collaborated with store management to develop and enforce customer service policies, procedures, and best practices
- Analyzed customer feedback and trends to pinpoint areas for improvement, driving enhancements in service quality
- Conducted regular performance evaluations, offering constructive feedback and recognizing high-performing team members to foster a motivated team
- Managed staffing schedules to ensure adequate floor coverage during peak hours while optimizing labor costs
- Oversaw point-of-sale operations, ensuring accuracy in transactions, returns, and exchanges while minimizing errors and fraud
- Ensured compliance with company policies, safety regulations, and loss prevention procedures
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Science - Veterinary Technician
Miami Dade College
Miami, FL03-2026
Skills
- Customer service management
- Staff management
- Team building
- Project management
- Operational efficiency
- Inventory management
- Cash management
- MS Office proficient
- Systems and software expertise
- Training and mentoring
- Hourly shift management
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Store Manager
Walgreens
01.2023 - 03.2026
Inventory Specialist
Walgreens
09.2021 - 12.2022
Customer Service Manager
Party City
07.2020 - 08.2021
Associate of Science - Veterinary Technician
Miami Dade College