Priscilla Hinojosa
116 N Viento Dorado St,Mission
Summary
Dynamic cosmetologist with a proven track record at Secrets Beauty Salon, excelling in client consultations and makeup artistry. Known for fostering strong client relationships and maintaining high sanitation standards. Skilled in advanced lash application, Makeup application, Waxing and customer service, ensuring satisfaction and loyalty through effective communication and personalized care.
Overview
19
19
years of professional experience
Work History
Cosmetologist
Secrets Beauty Salon
Mission, TX
01.2008 - Current
- Provided personalized hair and skincare consultations to enhance client satisfaction.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Assisted in inventory management by tracking product usage and ordering supplies.
- Developed strong client relationships through consistent follow-up and feedback solicitation.
- Enhanced salon atmosphere by promoting services and creating a welcoming environment for clients.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Collaborated with clients to design customized makeup applications for various events.
- Utilized advanced makeup techniques to enhance client features and ensure satisfaction.
- Executed advanced lash application techniques, ensuring precision and durability.
- Designed customized lash extensions to enhance client aesthetics and satisfaction.
- Educated clients on post-application care for optimal lash longevity.
- Showcased versatility by performing both facial and body waxing services, accommodating various client requests.
- Performed precise eyebrow shaping using various methods, including waxing and tweezing.
Customer Service Representative
DirectTV
Pharr, TX
01.2007 - 10.2007
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed account adjustments and billing inquiries to enhance customer satisfaction.
- Streamlined processes for handling service outages, improving response time and resolution rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Psychology/ Social Work
The University of Texas Rio Grande Valley
Edinburg, TXAssociate of Science - Criminal Science
South Texas College
McAllen, TX07.2018
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Customer consultation
- Professionalism and ethics
- Sanitation practices
- Client consultations
- Product knowledge
- Social media promotion
- Client education
- Continuing education
- Waxing treatments
- Sales expertise
- Product and service explanations
- Makeup artistry
- Hair extension application
- Sanitation maintenance
- Facials and makeup applications
Languages
Spanish
Native or Bilingual
Timeline
Cosmetologist
Secrets Beauty Salon
01.2008 - Current
Customer Service Representative
DirectTV
01.2007 - 10.2007
Psychology/ Social Work
The University of Texas Rio Grande Valley
Associate of Science - Criminal Science
South Texas College