Priscilla Hinojosa
Secrets Beauty Salon
116 N Viento Dorado St,Mission
19
years of professional experience
Dynamic cosmetologist with a proven track record at Secrets Beauty Salon, excelling in client consultations and makeup artistry. Known for fostering strong client relationships and maintaining high sanitation standards. Skilled in advanced lash application, Makeup application, Waxing and customer service, ensuring satisfaction and loyalty through effective communication and personalized care.
Work History
Cosmetologist
18 Years 9 Months- Provided personalized hair and skincare consultations to enhance client satisfaction.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Assisted in inventory management by tracking product usage and ordering supplies.
- Developed strong client relationships through consistent follow-up and feedback solicitation.
- Enhanced salon atmosphere by promoting services and creating a welcoming environment for clients.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Collaborated with clients to design customized makeup applications for various events.
- Utilized advanced makeup techniques to enhance client features and ensure satisfaction.
- Executed advanced lash application techniques, ensuring precision and durability.
- Designed customized lash extensions to enhance client aesthetics and satisfaction.
- Educated clients on post-application care for optimal lash longevity.
- Showcased versatility by performing both facial and body waxing services, accommodating various client requests.
- Performed precise eyebrow shaping using various methods, including waxing and tweezing.
Customer Service Representative
9 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed account adjustments and billing inquiries to enhance customer satisfaction.
- Streamlined processes for handling service outages, improving response time and resolution rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
- Psychology/ Social Work
Associate of Science - Criminal Science
Skills
Social skills
Friendly communication
Active listening
Licensed cosmetologist
Customer consultation
Professionalism and ethics
Sanitation practices
Client consultations
Product knowledge
Social media promotion
Client education
Continuing education
Waxing treatments
Sales expertise
Product and service explanations
Makeup artistry
Hair extension application
Sanitation maintenance
Facials and makeup applications
Languages
Spanish
Native or Bilingual
Timeline
Cosmetologist
Secrets Beauty Salon
01.2008 - CurrentRead More
Customer Service Representative
DirectTV
01.2007 - 10.2007Read More
The University of Texas Rio Grande Valley
from Psychology/ Social Work
Read More
South Texas College
Associate of Science from Criminal Science
Read More