To obtain a position with a company that seeks an ambitious and career-conscious person, where skills and education can be utilized toward continual growth and advancement.
Overview
19
19
years of professional experience
Work History
Switchboard Operator
Mclaren Macomb Hospital
Mount Clemens, MI
07.2022 - Current
Answering, screening and directing incoming calls, assisting in placing outgoing calls, providing basic information in a courteous and timely manner
Understanding emergency procedures and codes, retaining a calm composure during stressful situations, performing assigned task efficiently
Assisted in clerical duties as needed
Caregiver
Private Duty
Detroit, MI
08.2020 - 04.2022
Assisted client with activities of daily living (ADLs) such as bathing, dressing, grooming & medication distribution
I also assisted with shopping, meal preparation, transport to appointments, errands, household cleaning (mopping, dusting, vacuuming, cooking, laundry, etc)
Telephone Operator
Accurate Answering Service
Saint Clair Shores, MI
10.2015 - 04.2020
Answered & transferred calls, greeted callers, relayed verbal messages, paged individuals & informed them of messages, etc
Acted as a human answering service for a variety of businesses
Caregiver/Staff Assistant
Our Caring Hands, Inc.
Detroit, MI
11.2005 - 09.2015
Prepared & maintained records of AFC (mentally challenged) clients progress & services performed, reported changes in client's condition to Director
Performed health related tasks, such as monitoring vital signs & distributing medications
Planned, shopped for & prepared nutritious meals, as well as transported & assisted clients to locations outside the home, such as to various appointments
Assisted Director & Office Staff with clerical duties as needed
Education
Vocational School Certificate/License - Sterile Processing
Michigan Healthcare Academy
Mt. Clemens, MI
11-2021
Medical Assistant
Ross Medical Education Center
Madison Heights, MI
12-2011
Some College (No Degree) - Human Services
Baker College
Clinton Twp. MI
07-2009
High School Diploma -
Madison Park High School
Boston, MA
06-1988
Skills
Wide range of clerical duties including Data Entry, Typing (45 wpm), Alpha and Numeric Filing, Multi Line Phones, Microsoft Word, and Customer Service
Wide range of ADLs including Bathing, Dressing, Toileting, Meal Preparation, Medication Distribution, Light Housekeeping and Transportation
Required Documentation such as Daily Activities Forms, Shift Logs, etc
Venipuncture, Electrocardiography, Anatomy and Physiology, Fundamentals of Assisting, Administration of Medicine
Medical Office Procedures, Financial Record Keeping, Medical Terminology, Word Processing, and Medical Insurance Billing
Timeline
Switchboard Operator
Mclaren Macomb Hospital
07.2022 - Current
Caregiver
Private Duty
08.2020 - 04.2022
Telephone Operator
Accurate Answering Service
10.2015 - 04.2020
Caregiver/Staff Assistant
Our Caring Hands, Inc.
11.2005 - 09.2015
Vocational School Certificate/License - Sterile Processing