Years of professional experience at JetBlue
Priscilla Jones
Salt Lake City,UT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
24
24
Years as a Realtor
Work History
Customer Service
JetBlue
12.2005 - Current
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs
- Researched client requests to create best possible solutions for diverse needs.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Assisted with new hire training.
- Optimized customer support by establishing collaborative service environments.
Education
High School Diploma -
Schoharie Central School
Schoharie, NY05.1972
Skills
- Solving Customer Concerns
- Decision-Making
- Excellent Communication
- Active Listening
- Self-Motivated
- Good Telephone Etiquette
- Critical Thinking
- MS Office
- Travel Bank
- Interline
- SABRE
- TrueBlue Admin
- Trip Archive
- Microsoft Teams
Timeline
Customer Service
JetBlue
12.2005 - Current
High School Diploma -
Schoharie Central School
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