Priscilla Langarica
La Palma,CA
Summary
A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to always meet a customer's needs.
Overview
5
5
years of professional experience
Work History
Reservations Sales Agent
RESERVATION SALES AGAENT, WALT DISNEY TRAVEL COMPANY
08.2021 - Current
- Worked with different computer programs to create as well as modify reservations.
- Resolved various issues and discrepancies for customers.
- Focused on giving great customer service to all guests while speaking on the phone with over 50 guests per day.
- Answered incoming phone calls and developed friendly rapport with guests while answering questions, making recommendations, and leading conversations to bookings.
- Handled billing information over phone.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Barista
Starbucks
05.2021 - 12.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
GUEST SERVICES ASSOCIATE
THE PACIFIC
12.2018 - 06.2021
- Assisting guests in finding their way around the aquarium
- I also spoke in front of large groups of people to make sure they understood the rules of each attraction
- I also scanned tickets at the main doors and greeted guests as they exited while counting them to have an accurate number of guests inside the building
- Helped direct guests in the direction they were trying to go.
- Also helped with organizing the maps and programs and assuring they were stocked around the building
- Talking to guests to hear their feedback and try to give them the best experience possible
- Worked the information desk, answering guest’s questions and complaints as well as handling memberships to the facility
- Organized groups at the Will Call window and ensured all groups got their tickets
- Sold Tickets in the ticket windows, handled cash and processing transactions for guests to purchase tickets or memberships.
- Helped to increase daily sales.
Hostess
ON THE BORDER MEXICAN GRILL
03.2019 - 06.2019
- Assisted with showing guests to their table.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
CREW MEMBER
THE DEN BY DENNYS
08.2018 - 01.2019
- Assisting customers with checking out their items, cashiering, taking their orders
- Stocking fridges and pantries
- Also assisted in making the meals for customers such as different burritos and sandwiches.
Education
High school diploma -
Los Alamitos High School
Los Alamos, NM06.2017
Some College (No Degree) - Communication Studies
University of Arizona
Tucson, AZSkills
- Building Relationships
- Service Quality
- Multi-Tasking
- Responsible
- Customer Relations
- Problem Resolution
- Hardworking and Dedicated
- Excellent Time Management
- Suggestive Selling
- Guest Satisfaction
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Reservations Sales Agent
RESERVATION SALES AGAENT, WALT DISNEY TRAVEL COMPANY
08.2021 - Current
Barista
Starbucks
05.2021 - 12.2021
Hostess
ON THE BORDER MEXICAN GRILL
03.2019 - 06.2019
GUEST SERVICES ASSOCIATE
THE PACIFIC
12.2018 - 06.2021
CREW MEMBER
THE DEN BY DENNYS
08.2018 - 01.2019
High school diploma -
Los Alamitos High School
Some College (No Degree) - Communication Studies
University of Arizona
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