Priscilla Ledesma
Yonkers,NY
Summary
Growth-minded strategic professional with expertise in sales team development, policy compliance, employee recruitment, training, and payroll management. Accomplished analyzing company needs and building lasting relationships with key decision-makers, customers, and team members to further company goals.
Overview
7
7
years of professional experience
1
1
Certification
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Sales analysis and forecasting
- Team leadership and development
- Talent Acquisition
- Retail software applications (eg, POS, inventory management)
- Manager Coaching and Training
- Human Resources Management Systems
- Time Management
- Recruitment Strategy Development
Work History
High Volume Retail Assistant Manager
T-Mobile
01.2022 - Current
- Increased sales revenue by 20% by implementing new sales strategies based on most current company initiative, coaching the sales team on best sales practices.
- Demonstrated success in leading and developing teams to deliver exceptional customer service, drive sales, and exceed monthly KPI's.
- Analyze sales data to identify trends and opportunities for improvement, and adjust strategies accordingly for sales targets.
- Recruit, hire, and onboard sales associates and provide ongoing learning & development.
Talent Sourcer -Corporate Functions, Design, Art
Activision
09.2022 - 04.2023
- Sourced and conducted over ten screens daily to assess candidate qualifications, interests, and fit before sending to hiring managers for consideration.
- Utilized Boolean searches to develop applicant pipelines for current, prospective and expected openings.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Fulfilled human resource operational requirements by maintaining applicant tracking and candidate management systems.
- Collaborated with hiring managers and other members of the recruitment team & Human Resources to develop effective sourcing strategies and improve the overall recruitment process.
Customer Loyalty Manager
T-Mobile
01.2021 - 12.2021
- Resolving and de-escalating customer issues and grow brand loyalty within the merger between T-Mobile and Sprint
- Collaborated with cross-functional teams to design, market, manage and launch customer loyalty initiatives
- Implemented loyalty program resulting in a 25% increase in customer retention.
- Conducted training sessions for staff on loyalty program benefits and processes
- Tracked and reported on key performance indicators to identify predictive indicators for churn, engagement, and perception.
Retail Integration Leader
T-Mobile
08.2020 - 12.2020
- Integrated T-Mobile core competencies and industry trends to enhance organizations insights during the national merger between T-Mobile and Sprint
- Executed project plans for system upgrades, data migrations, and integrations with third-party applications, resulting in 100% on-time completion and minimal disruption to business operations.
- Conducted training sessions for Sprint leaders on internal standard operating procedures and policies; providing ongoing support to ensure smooth adoption of new systems and processes.
Retail Assistant Store Manager
T-Mobile
09.2016 - 08.2020
- Prepare and conduct strategic management briefings on current industry trends, objectives, challenges, and success at all levels of the organization
- Train and coach sales associates to provide exceptional customer service and increase sales performance to support current and future business needs through the development, engagement, motivation of my team
- Managed scheduling for store shifts to accomplish proper staffing.
- Ensure team compliance with company policies and procedures, including cash handling, inventory management, operations and loss prevention.
Marketing Associate Intern
Synechron Inc
New York, NY
08.2016 - 11.2017
- Managed corporate branding, identity, and assisted with public relations and L&D events
- Developed, managed, and coordinated advertising and marketing collateral and sales material for offices nationwide and corporate events
- Social media ambassador, publicizing Synechron on Twitter, Instagram, and Facebook through recruitment
- Responsible for collecting employment data relating to job postings measuring effectiveness, company turnover, diversity, equity, and inclusion
- Collaborated with team members to help expand marketing channels
Education
Bachelor of Arts - Business Communication, Corporate Communication, Psychology
Cuny Baruch College
New York, NY12.2021
Associate of Science - Business Administration
Westchester Community College
Valhalla, NY12.2013
Certification
- Licensed NYS Real Estate Agent
Timeline
Talent Sourcer -Corporate Functions, Design, Art
Activision
09.2022 - 04.2023
High Volume Retail Assistant Manager
T-Mobile
01.2022 - Current
Customer Loyalty Manager
T-Mobile
01.2021 - 12.2021
Retail Integration Leader
T-Mobile
08.2020 - 12.2020
Retail Assistant Store Manager
T-Mobile
09.2016 - 08.2020
Marketing Associate Intern
Synechron Inc
08.2016 - 11.2017
Bachelor of Arts - Business Communication, Corporate Communication, Psychology
Cuny Baruch College
Associate of Science - Business Administration
Westchester Community College
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