Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priscilla Lord

Las Vegas

Summary

A highly driven customer service manager with bookkeeping and cashier experience. Strong work ethics, and the ability to adapt in a high-volume, fast-paced work environment. Excellent at problem-solving and fixing technical issues. Focused on supporting team success and achieving company goals. Passionate about giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

Smiths Food And Drug Store
Las Vegas
07.2023 - Current
  • Managed to maintain a safe and clean environment for customers, as well as employees.
  • Delegated tasks to employees to reach the company's goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Analyzed performance data and results for upper management.

Bookkeeper

Smiths Food And Drug Store
Las Vegas
04.2016 - Current
  • Monitored cash flow and generated financial status reports for management review.
  • Resolved register errors, effectively addressing customer and employee concerns.
  • Investigated money shortage issues to identify root causes and implement solutions.
  • Assisted in developing and implementing new accounting procedures and systems.
  • Fixed technical issues with self-checkout machines to enhance operational efficiency.

Cashier

Smiths Food And Drug Store
Las Vegas
09.2013 - Current
  • Provided excellent customer service while promoting loyalty programs to increase sales potential, and to keep customers highly satisfied.
  • Operated the cash register or POS system to receive payment by cash, check, and debit or credit card.
  • Issued receipts, refunds, credits or change due to customers.
  • Kept check-out areas clean, safe, organized, and well-stocked to maintain an attractive store.
  • Resolved customer complaints professionally in accordance with company policy.

Education

Pharmacy Technician - Pharmacy

Pima Medical Institute
Las Vegas, NV
04-2018

GED -

Nevada Adult Education
Las Vegas, NV
01-2010

Skills

  • Customer service
  • Performance analysis
  • Employee training
  • Task delegation
  • Conflict resolution
  • Cash flow management

Timeline

Customer Service Manager

Smiths Food And Drug Store
07.2023 - Current

Bookkeeper

Smiths Food And Drug Store
04.2016 - Current

Cashier

Smiths Food And Drug Store
09.2013 - Current

Pharmacy Technician - Pharmacy

Pima Medical Institute

GED -

Nevada Adult Education

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Priscilla Lord