Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Priscilla Mata

Canutillo,TX

Summary

Enthusiastic Sales and Customer Service experience with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
3
years of professional experience

Work History

Sales Representative

Boost Mobile
12.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.

Shift Leader

ColdStone Creamery
04.2022 - 04.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Shift Leader and Trainer

Western Playland Amusement Park
07.2021 - 04.2022
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Supervised gameplay and monitored guests' actions

Education

No Degree - Business Administration And Management

El Paso Community College
El Paso, TX

High School Diploma -

Coronado High School
100 Champions PI, El Paso Tx,79912
05.2023

Skills

  • Customer Service
  • Customer Relationship Building
  • Excellent Communication
  • Reliability
  • Adaptability and Flexibility
  • Cash Handling
  • Sales expertise
  • Product and service knowledge
  • Sales Presentations
  • Sales closing
  • Customer Service
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Time Management
  • Multitasking
  • Public Speaking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Representative

Boost Mobile
12.2023 - Current

Shift Leader

ColdStone Creamery
04.2022 - 04.2023

Shift Leader and Trainer

Western Playland Amusement Park
07.2021 - 04.2022

No Degree - Business Administration And Management

El Paso Community College

High School Diploma -

Coronado High School

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Priscilla Mata