Priscilla Brooke McNally
Portage,MI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant & Scribe
Southwest Michigan Dermatology
02.2025 - Current
Registered Medical Assistant & Scribe
Southwest Michigan Dermatology
12.2018 - 03.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Managed high-volume phone lines, ensuring prompt and courteous customer service.
- Collaborated with clinical leaders to identify training needs and curriculum improvements.
- Provided one-on-one training to help individuals reach their full potential within the organization.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Assisted in patient preparation for Mohs surgeries, ensuring comfort and understanding of procedures.
- Managed surgical instruments and supplies, maintaining sterile environments to enhance safety protocols.
Cosmetic Coordinator
Southwest Michigan Plastic Surgery & Med Spa
03.2022 - 02.2025
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Developed strong patient relationships through effective communication, fostering trust in clinic's quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted surgeons in complex procedures, utilizing advanced knowledge of anatomy and precise hand-eye coordination.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
Education
RMA - Registered Medical Assistant
Ross Medical Education Center
Portage02-2018
High School Diploma -
Lawton High School
Lawton, MI05-2011
Skills
- Medical terminology
- Teamwork orientation
- HIPAA compliance
- Clinical documentation
- Medication administration
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Critical thinking
- First aid and CPR
- Laboratory specimen collection
- Willingness to learn
- EMR / EHR
- Self motivation
Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT)
- Basic Life Support (BLS) - American Heart Association
Timeline
Registered Medical Assistant & Scribe
Southwest Michigan Dermatology
02.2025 - Current
Cosmetic Coordinator
Southwest Michigan Plastic Surgery & Med Spa
03.2022 - 02.2025
Registered Medical Assistant & Scribe
Southwest Michigan Dermatology
12.2018 - 03.2022
RMA - Registered Medical Assistant
Ross Medical Education Center
High School Diploma -
Lawton High School