PRISCILLA M. NAVARRO
San Antonio
Summary
Experienced Customer Service Specialist with 8 years of proven success in guiding customers through purchasing processes, offering valuable product or service recommendations, and resolving complaints. Skilled in addressing client and vendor issues in person, over the phone, and via email. Recognized for tactfulness, respectfulness, and a consistent reputation for delivering high-quality products and exceptional customer service.
Overview
16
16
years of professional experience
Work History
Licensed Insurance Professional- Sales and Service
USAA
01.2024 - Current
- Cultivate the member experience in a contact center environment while maintaining an engaging, professional, empathic, and compliant manner.
- Onboard new members and/or expand relationships with current members.
- Provide individualized products and services to members utilizing tools and resources to enable call containment while minimizing transfers, escalations and call backs.
- Learned and adapted quickly to new technology and software applications.
Customer Service Specialist
QVC
03.2016 - 12.2023
- Demonstrated strong problem-solving skills to deescalate and resolve unique situations related to billing, payments, refunds, and order tracking
- Provided detailed and comprehensive assistance to customers, minimizing the need for transfers and escalations, thereby exceeding adherence goals established by management
- Proactively informed customers of promotions and special offers, contributing to increased sales and revenue
- Conducted regular analysis of call volume and average call time, effectively monitoring performance and productivity to optimize customer service operations
- Assisted callers with navigating corporate website and self-service options
- Managed high call volume while maintaining a courteous and professional demeanor.
Production Line Operator
Reyes Automotive Group
02.2011 - 04.2013
- Supported production line by inspecting parts for visual defects based on quality standards
- Cross trained in multiple operations within the department to provide flexible rotation for production demands at short notice
- Maintained acceptable 5S standards in assigned work area to effectively perform job duties
Customer Service Cashier
Valero
09.2009 - 02.2011
- Delivered exceptional customer assistance with fast, friendly and deep knowledge of products/service
- Conducted diligent cash drawer counts before and after shifts to prepare cash in safe for armored truck pick up
- Processed money orders for customers ensuring that all information provided is accurate
- Actively prevented losses by watching for suspicious behavior
Education
High School Diploma -
Dillard McCollum High School
San Antonio, TX05-2009
Skills
- Customer Service
- Detail Oriented
- Organized
- Microsoft Office Proficient
- Quality Assurance Controls
- Conflict Resolution
- Licensed Professional
Timeline
Licensed Insurance Professional- Sales and Service
USAA
01.2024 - Current
Customer Service Specialist
QVC
03.2016 - 12.2023
Production Line Operator
Reyes Automotive Group
02.2011 - 04.2013
Customer Service Cashier
Valero
09.2009 - 02.2011
High School Diploma -
Dillard McCollum High School
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