Priscilla Moran
Capital One
Pennsauken,NJ
16
years of professional experience
Results-driven Account Management Professional experienced in fostering client relationships and driving revenue growth through effective account management. Delivered impactful solutions by leveraging strategic planning, client communication, and problem-solving skills. Committed to continuous growth and adaptability in dynamic business environments.
Work History
Account Manager
1 Year 2 Months- Led cross-functional teams to drive strategic account initiatives and achieve business goals.
- Developed account strategies that aligned with client needs and organizational objectives.
- Cultivated client relationships to enhance satisfaction and retention rates.
- Analyzed customer data to identify trends and inform tailored service offerings.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
Cash Management Services Teller
8 Months- Managed customer transactions using advanced cash management systems.
- Processed cash deposits and withdrawals with accuracy and efficiency.
- Ensured compliance with security protocols during cash handling procedures.
- Trained new tellers on operational standards and best practices.
- Oversaw daily cash reconciliations to maintain financial integrity.
- Collaborated with team members to develop and implement strategies for improving cash management operations.
Banking Specialist
9 Years 1 Month- Managed a high volume of 70-90 calls each night, delivering exceptional service and sales guidance.
- Met various contact center metrics such as AHT, CPH, adherence, and compliance.
- Acted as a coach and mentor for new hires participating in the New Hire Ambassador program.
- Developed team members by providing peer-to-peer coaching.
- Served as a coach and mentor to all incoming new hires as part of the New Hire Ambassador program.
- Assisted Team Manager with the preparation of all team huddles and meetings.
- Created and dispersed best demonstrated practices to all team members to aid in performance.
- Facilitated customer account management and resolution of inquiries, enhancing client satisfaction.
- Analyzed financial documents to ensure compliance with banking regulations and internal policies.
Sales Associate and Cashier
1 Year- Developed and upheld a welcoming atmosphere for customers to enhance business growth.
- Increased sales through effective upselling of products in-store and online.
- Ensured store appearance met company standards, supporting brand image and customer satisfaction.
- Achieved a consistently met sales target by building strong connections with customers.
- Processed high volume cash transactions at front end, ensuring accuracy.
Sales Associate and Cashier
4 Months- Drove sales by showcasing promotional and regular retail items.
- Established a strong customer base through friendly and efficient customer services tactics.
- Built strong customer base through friendly and efficient service, enhancing customer loyalty.
- Assisted with the inventory for all incoming and outgoing merchandise.
- Executed cash transactions efficiently to ensure customer satisfaction with high volume front end.
Server and Cash Services
3 Years 5 Months- Responsible for handling a high volume of food orders, where accuracy and quality were assured.
- Supported inventory and stock management, enhancing the store's appearance.
- Processed all cash transactions, maintaining accuracy and accountability.
- Conducted new hire training, ensuring that all employees were brought up to speed on service and processes.
Education
High School Diploma
Skills
Account management
Account servicing
Data analytics
Client relations
Retention strategies
Customer satisfaction
Goal-oriented
Client support
Client data analysis
Section name
I'm a person with extensive experience in customer service and sales. I spent most of my career in retail where customer support was the primary focus. I possess excellent communication and organizational skills. I am able to multi-task efficiently, which leads to good time management skills.
Timeline
Account Manager
Capital One
06.2025 - CurrentRead More
Cash Management Services Teller
Loomis Armored US
10.2024 - 06.2025Read More
Banking Specialist
TD Bank
09.2015 - 10.2024Read More
Sales Associate and Cashier
Bed Bath and Beyond
09.2014 - 09.2015Read More
Sales Associate and Cashier
Express
09.2013 - 01.2014Read More
Server and Cash Services
McDonalds
04.2010 - 09.2013Read More
Pennsauken High School
High School Diploma
Read More