Priscilla Mueller
Naples,FL
Summary
Versatile loan closing professional specializing in Management and Leadership. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Offering a 10-year history of loan comprehension from underwriting, processing, closing, post-closing and QC.
Overview
12
12
years of professional experience
Work History
Closing Team Lead
Redfin Mortgage/Bay Equity
09.2020 - 09.2022
- Oversaw a team of 5 closers
- Responsible for a second peer review of all files
- Closed between 25-35 loans per month in addition to being a lead
- Manually calculated cures
- Verified wire instructions and completed review of signed documents to provide funding approval.
Closing Manager
HCL
08.2015 - 08.2020
- Managed a team of 15 Closers and Funders
- Conducted interviews, completed the hiring, on-boarding and training of all new hires
- Created reports of all loans funded for the month to upper management in Excel
- Carefully reviewed all documents for any errors and confirm that pricing and programs are correct to ensure a smooth loan process
- Held effective one-on-one meetings with each closer to identify any training opportunities or assist with any questions
- Worked a pipeline simultaneously of overflow files to insure no closer was overwhelmed during end of month rushes.
Lead Closing Quality Control Specialist
HCL/DFCU
- Personally developed training guides and a point system
- Sent scores and feedback on each file for new closers
- Oversaw daily operations of the Closing and Quality Control teams of 3-5 closers
- Reviewed closing packages to confirm all information was completed correctly prior to release.
Mortgage Closer
HCL
- 07.2018
- Worked both wholesale and direct to consumer loans
- Kept in constant communication with brokers and loan officers on the status of closings
- Managed a pipeline of 25-35 loans per month
- Reviewed Conventional, FHA, VA Purchases and Refinances
- Manually calculated wire amounts
- Confirmed E&O was valid and active.
Loan Processor
Pulte Mortgage
08.2014 - 08.2015
- Kept up constant communication with borrowers to set proper expectations
- Managed 30-40 loans in a pipeline per month
- Reviewed borrowers' income, credit reports, employment histories, property appraisals and title insurance documentations to prepare loan applications for underwriting submittal
- Completed Jumbo, Fannie Mae, Freddie Mac, FHA and VA loans.
Underwriter I
Urban Lending Solutions/ Bank Of America
08.2013 - 08.2014
- Reviewed income and banking documentation to confirm all submissions met current guidelines
- Consistently maintained top performer keeping 95-100 percent passing rate
- Received multiple achievement awards and company shout outs due to performance and quality
- Lead the team any time management was out.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
Underwriter I
Intellisource/ Bank Of America
03.2011 - 11.2012
- Worked daily with FHA, FNMA, FHLMC
- Reviewed: 1003, 1008, HUD, title, credit reports, paystubs, W2s, SSAs, pension, bank statements and tax returns.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Education
High School Diploma -
Eaglecrest High School
Centennial, CO05.2009
Skills
- Microsoft
- Excel
- Outlook
- Leadership Skills
- Conducting interviews and onboarding new hires
- Training of new employees
- Strong interpersonal and communication skills
- Attention to details
- Ability to prioritize and organize functions daily
Additional Work Activities
Lead the Employee Appreciation Committee and secretary of meetings to review monthly budgets with accounting and VPs. Monthly planning of contests to keep up morale, production and quality.
Timeline
Closing Team Lead
Redfin Mortgage/Bay Equity
09.2020 - 09.2022
Closing Manager
HCL
08.2015 - 08.2020
Loan Processor
Pulte Mortgage
08.2014 - 08.2015
Underwriter I
Urban Lending Solutions/ Bank Of America
08.2013 - 08.2014
Underwriter I
Intellisource/ Bank Of America
03.2011 - 11.2012
Lead Closing Quality Control Specialist
HCL/DFCU
Mortgage Closer
HCL
- 07.2018
High School Diploma -
Eaglecrest High School
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