Priscilla Nisiewicz
Cicero,NY
Summary
Organized and dependable Supervisor successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the Centers goals. To advance to the position of Public Safety Shift Supervisor at the Department of Emergency Communications Onondaga County 911 Center.
Overview
32
32
years of professional experience
Work History
Supervisor of Dispatch Operations, Fire Dispatcher and Calltaker
Onondaga County Dept Emergency Communications
07.1998 - Current
- Receive and prioritize emergency and non-emergency calls via CAD, dispatch appropriate units and monitor their status
- Receive 911 emergency and non-emergency phone calls from the public, enter these calls into CAD and provide EMD if necessary
- Staff the Supervisors desk, complete all shift duties and handle any questions or complaints that arise
- Complete yearly/monthly evaluations, quality controls on designated employees, review concerns and handle any disciplines that arise
- Primary scheduler for the center including yearly Vacation lists (6)
- Communications Training Officer – call taking and dispatch
- Member of the Critical Incident Stress Debriefing Team.
Public Safety Dispatcher
Syracuse University Department of Public Safety
07.1997 - 07.1998
- Received and prioritized emergency and non-emergency telephone calls, entered these calls into CAD, dispatched officers and monitored their status and activities
- Monitored fire, intrusion and maintenance alarms via computer and sent appropriate personnel
- Use NYSPIN computer.
Communications Officer
Colorado State Patrol, Denver Headquarters
03.1994 - 05.1997
- Received and prioritized emergency and non-emergency radio calls from troopers and monitored surrounding agencies
- Received emergency and non-emergency phone calls from the public
- Determined geographical area and dispatched appropriate trooper response
- CCIC/NCIC Computer Checks: driver’s licenses, plates, guns and property; data entry, updating warrants, vehicle tows and stolen and abandoned vehicles
- Provided EMD instructions
- Computer logging of all calls received and general clerical duties.
Communications Officer/Training Officer for Campus Police
Colorado State University Police Department
09.1992 - 03.1994
- Entered calls into CAD, dispatched officers, monitored status of field units and surrounding agencies radio traffic
- Monitored fire, intrusion and maintenance alarms on the EMCS computer system and sent appropriate personnel
- Received 911 emergency and non-emergency radio and phone calls simultaneously
- Provided EMD instructions to callers
- Responsible for training of new communications officers
- Assisted with scheduling and general clerical duties.
Education
Incident Command System 100 -
Incident Command System 200 -
Incident Command System 700 -
Incident Command System 800 -
Individual Crisis Intervention/Peer Support and Group Crisis Intervention -
Train the Trainer -
Onondaga County 911 Center, NYEmergency Medical Dispatching (40 hr course) -
Colorado State Patrol Academy, CO04.1996
APCO Communications Training Officer (40-hr. course) -
Wheatridge Police Department, CO10.1993
BS - Nutrition and Dietetics
Colorado State University
Fort Collins, CO12.1991
Skills
- CAD (Computer Aided Dispatch)
- NYSPIN/eJustice systems
- Pulsara
- Emergency Medical Dispatch/Pro QA
- Schedule Express and Sharepoint
- ECATS, Everbridge, Guardian and Frontline
- Agency 360
References
Upon Request
Timeline
Supervisor of Dispatch Operations, Fire Dispatcher and Calltaker
Onondaga County Dept Emergency Communications
07.1998 - Current
Public Safety Dispatcher
Syracuse University Department of Public Safety
07.1997 - 07.1998
Communications Officer
Colorado State Patrol, Denver Headquarters
03.1994 - 05.1997
Communications Officer/Training Officer for Campus Police
Colorado State University Police Department
09.1992 - 03.1994
Incident Command System 100 -
Incident Command System 200 -
Incident Command System 700 -
Incident Command System 800 -
Individual Crisis Intervention/Peer Support and Group Crisis Intervention -
Train the Trainer -
Emergency Medical Dispatching (40 hr course) -
APCO Communications Training Officer (40-hr. course) -
BS - Nutrition and Dietetics
Colorado State University
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