Kennedy Reed
West Des Moines,IA
Summary
I have built my career around communications, whether supporting military operations as a Signal Support Systems Specialist in the Iowa Army National Guard or serving the public as an Emergency Communications Dispatcher with WestCom. Those experiences have given me a technical foundation while also showing me how important reliable systems are to the people who depend on them. I enjoy learning new technology, solving problems, and supporting the tools that allow others to do their jobs effectively. Professional emergency communication specialist skilled in managing high-stress situations and ensuring rapid, accurate information relay. Known for strong teamwork and adaptability in dynamic environments. Expertise in crisis management, multitasking, and maintaining composure under pressure. Reliable, results-driven, and equipped with excellent verbal communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Emergency Dispatcher/Calltaker
WestCom
West Des Moines, IA
06.2024 - Current
- Deliver accurate, concise, and timely information to field units, improving officer safety and situational awareness.
- Utilize CAD and RMS to log incident details, track responder activity, and coordinate multi-agency response.
- Maintain composure and clear communication in high-stress situations.
- Train in emergency response protocols, including CPR instruction and crisis de-escalation.
- Identify and communicate system issues or workflow concerns to supervisors to support efficient dispatch operations.
- Adapt quickly to software updates, policy changes, and evolving operational procedures while maintaining uninterrupted service
- Handle sensitive and confidential information in compliance with privacy regulations.
25U Signal Support Systems Specialist
Iowa Army National Guard
Johnston, IA
01.2020 - Current
- Graduated Advanced Individual Training (AIT) as Honor Graduate attaining a 99.53% percentile, one of the highest academic placements awarded
- Support mission-critical communications by troubleshooting technical issues and coordinating with leaders and operators.
- Install, configure, operate, and maintain tactical communications equipment to support mission requirements.
- Encrypt radios for effective communication.
- Plan effectively with all levels of leadership by briefing commanding officers and training subordinates.
- Lead and collaborate with a team of four soldiers.
- Sign for over $90,000 of communications equipment for training and return with no deficiencies after exercise; maintaining and improving equipment during this time.
Education
High School Diploma -
Clarinda Senior High School
Clarinda05.2019
Skills
- Computer-Aided Dispatch (CAD)
- Records Management Systems (RMS)
- Mission-Critical Systems Support
- Active SECRET Security Clearance
- Microsoft 365 (Word, Excel, Outlook, Teams)
- Technical Troubleshooting
- Operational Documentation
- Microsoft 365 proficiency
- Computer Networking (LAN)
- Switch and Router Configuration
- Operating Systems
- Leadership and Team Development
- Technical Communication
- Customer Service (5 years)
- Cross-functional teamwork
- Cross-Functional Collaboration
Timeline
Emergency Dispatcher/Calltaker
WestCom
06.2024 - Current
25U Signal Support Systems Specialist
Iowa Army National Guard
01.2020 - Current
High School Diploma -
Clarinda Senior High School