Elizabeth McLaughlin
Manchester,NH
Summary
Experienced with high-pressure decision-making and emergency response coordination. Utilizes strong communication and problem-solving skills to manage emergency situations effectively. Knowledge of emergency protocols and team collaboration ensures efficient and timely dispatching.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Emergency Services Dispatcher
Manchester Police Department
Manchester, NH
08.2017 - Current
- Assisted in training new dispatchers on operational procedures and systems
- Adapted quickly to changing conditions while managing multiple simultaneous calls
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Daily use of the NCIC system for license checks, plate checks, running criminal histories and entering warrants, missing persons, articles, etc.
Ambulance Dispatcher
Careplus Ambulance
Merrimack, NH
02.2016 - 08.2017
- Monitored GPS tracking systems closely to identify any deviation from assigned routes or delays that might impact patient care.
- Updated internal databases with relevant patient information, assisting medical professionals with providing targeted care upon arrival at the scene.
- Managed radio communications effectively, maintaining clear channels for essential transmissions between field units and dispatch center.
Education
Bachelor of Arts - Biological Sciences
University of New Hampshire at Manchester
Manchester, NH05.2015
Skills
- NCIC/SPOTS
- Computer-Aided Dispatch (CAD)
- Training new employees
- Research: Internet and Databases
- Problem-solving
- Listening skills
- Prioritizing situations
- Teamwork and collaboration
- Knowledge of Police department procedures
- Dependable and responsible
- Multitasking
Certification
- 3-Day SPOTS Certification - June 2026
- FEMA IS-00100.c: Introduction to the Incident Command System - January 2026
- FEMA IS-00144.a: TERT Basic Course - January 2026
- FEMA IS-00800.d: National Response Framework, An Introduction - January 2026
- A Victim's Plea; a 9-1-1 Call for Excellence - December 2025
Timeline
Emergency Services Dispatcher
Manchester Police Department
08.2017 - Current
Ambulance Dispatcher
Careplus Ambulance
02.2016 - 08.2017
Bachelor of Arts - Biological Sciences
University of New Hampshire at Manchester