Priscilla Ogden
Wells,NV
Summary
Dynamic Field Service Specialist with extensive experience at the State of Nevada Welfare and Supportive Services. Proven ability in prioritization and time management, successfully coordinating multiple appointments and eligibility determinations. Skilled in customer service and relationship building, ensuring timely and accurate documentation to enhance operational efficiency.
Overview
31
31
years of professional experience
Work History
Caretaker / Retired Field Service Specialist II
State of Nevada Welfare and Supportive Services
Wells, NV
07.2019 - Current
- Caretaking Elderly Father
- Arranging multiple doctor appointments, primary care and specialty care
- Application for hardships and prescription eligibility
- Manage finances
Field Service Specialist II
State of Nevada Welfare and Supportive Services
Reno, NV
08.2006 - 07.2019
- Interviews, Cold Calls, Scheduling
- Documentation, Verifications Determining Eligibility
- Business Procedures and Tracking
DMV Technician II
State of Nevada Department of Motor Vehicles
Reno, NV
06.2001 - 08.2006
- Check and Run Daily Reports for Washoe County Voter Registrations
- Correspondence for 10 Assessors Offices
- Daily and Monthly Activity Reports
- Keep all Policy/Procedures Manuals, Registration, Drivers License Manuals and Memo Books current and updated
- Restricted Licensing: Verify employment, mileage to and from work and mail correspondence for Restricted Driving Applications
- Approve and Deny Applications for Restricted Licenses
- Log and send all SR22's FTA's and Medical Letters to License Review
- Courier runs to Supply all DMV Express Offices, Deliver Voter Registration Applications to Assessors Offices
- Fuel and take all DMV Vehicles for maintenance
Inventory Control
Cashman Equipment
Reno, NV
09.1997 - 06.2001
- Assure accuracy of stock, Ordering Stock, Inventory Reports
- Organize Perpetual Accounts, Organize Returns to Caterpillar
- Communication with other company branches for stock transfers
- Trainer for Conversion to Caterpillar Dealer Business System for all branches in Northern Nevada
Receptionist
Cashman Equipment
Reno, NV
03.1997 - 09.1997
- Greet Customers, Answer Multi Line phones, Accurately screen calls and transfer to appropriate personnel to assist customers
- Collect Cash for Sales, Balance money for nightly deposit
- Occasionally take Orders to help Parts Personnel
Printer (Seasonal Work)
LifeTouch Portrait Studios
Reno, NV
10.1996 - 12.1996
- Use Computer to input data for printing Christmas Cards
Assistant to Office Manager
Ely Ford Lincoln Mercury
Ely, NV
09.1994 - 12.1996
- DMV Processing (Titles, Duplicates and research) Typing, Computing, Filing (Trades, Transfers, Whole sales and new vehicles.) ESP Contracts and Credit Life
- Booked Car Deals (New and Used) Contract Payment Preparation
- Car Rentals
- Repair Order preparations, Service Billings
- Maintain Personnel files, Accounts Payable and Receivable Computations
- General knowledge of Payroll
- Multi line Telephone and pager, Customer Service arrangements, Warranty work Arrangements, Office Supply Orders
Education
Diploma - Legal Office Secretary
Career College of Northern Nevada
Reno, NV05.1994
Diploma - Micro Computer Office Specialty
Career College of Northern Nevada
Reno, NV05.1992
High School Diploma -
White Pine High School
Ely, NV05-1982
Skills
- Prioritization and time management
- Verbal and written communication
- Scheduling coordination
- Interdepartmental collaboration
- Teamwork and coordination
- Training and mentoring
- Customer service
- Customer training
- Customer consulting
- Relationship building
- Remote support
- Timely reports completion
- Record keeping
- Data collection
- Calibration procedures
- Inventory management
- Valid Driver's license
Certificates Of Achievement
- IRS Training Safeguarding Federal Tax Information
- Annual Civil Rights Training
- Sexual Harassment Prevention
- Nevada Voter Registration Agency Training
References
References available upon request.
Timeline
Caretaker / Retired Field Service Specialist II
State of Nevada Welfare and Supportive Services
07.2019 - Current
Field Service Specialist II
State of Nevada Welfare and Supportive Services
08.2006 - 07.2019
DMV Technician II
State of Nevada Department of Motor Vehicles
06.2001 - 08.2006
Inventory Control
Cashman Equipment
09.1997 - 06.2001
Receptionist
Cashman Equipment
03.1997 - 09.1997
Printer (Seasonal Work)
LifeTouch Portrait Studios
10.1996 - 12.1996
Assistant to Office Manager
Ely Ford Lincoln Mercury
09.1994 - 12.1996
Diploma - Legal Office Secretary
Career College of Northern Nevada
Diploma - Micro Computer Office Specialty
Career College of Northern Nevada
High School Diploma -
White Pine High School
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