Philip Walker
Lagrange,KY
Summary
Proficiently maintain and repaired 700 pieces of equipment for facility while maintaining a par level of oxygen for facility and communicating with department leaders on rental sales of our beds. Created reports on equipment preventative maintenance and downtime. Proficient in Microsoft Word, SharePoint, excel, teams and one drive. Willingness to exceed expectations and continuous improvement.
Overview
40
40
years of professional experience
Work History
Field Service Technician II
Hillrom/Baxter
09.2000 - Current
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Contributed to revenue growth by identifying sales opportunities, promoting additional products or services that align with customer requirements.
- Achieved significant reductions in equipment downtime for clients, regularly performing preventative maintenance and system optimizations.
- Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
- Diagnosed and repaired problems with electrical and mechanical systems.
Operations Manager
F.W. Baetzel Co.
04.1993 - 09.2000
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
Job Site Supervisor
Walker Landscaping
06.1985 - 04.1993
- Trained junior staff members in relevant skills to ensure the efficient running of the job site operations.
- Enhanced team productivity by providing clear directions, setting expectations, and offering constructive feedback.
- Provided onsite training to help develop employee skills.
- Resolved issues among team members to keep employees on task.
- Inspected equipment and tools used for safe operation.
- Assisted in recruiting and hiring new workers.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
Education
High School Diploma - General Studies
Oldham County High School
Buckner, KY06.1987
Diploma - Automotive Technician
Oldham County Vocational School
Buckner, KY05.1987
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Mechanical aptitude
- Valid Driver's license
- Power tools operation
- Courteous and professional
- Equipment inspection
- Equipment Repairs
- Work orders
- Equipment oversight
- Verbal and written communications
- Customer consulting
- Prioritization and time management
- Mechanical background
- Equipment documentation
- Diagnostics and troubleshooting
- Customer relations
- Following safety practices
References
William Robey- (502)551-9478, william_robey@baxter.com
Stuart Roe- (502)639-2461, stuart_roe@baxter.com
Autumn Kidd- (502)560-8423, jewish director of clinical support services, autumn.kidd@uoflhealth.org
Steve humphrey- (812)620-1766, jewish engineering director, steven.humphrey@uoflhealth.org
Scott jackson- (502)222-3945, baptist engineering director, scott.jackson@bhsi.com
Timeline
Field Service Technician II
Hillrom/Baxter
09.2000 - Current
Operations Manager
F.W. Baetzel Co.
04.1993 - 09.2000
Job Site Supervisor
Walker Landscaping
06.1985 - 04.1993
High School Diploma - General Studies
Oldham County High School
Diploma - Automotive Technician
Oldham County Vocational School
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