SHEILA M LENGTAT
Reno
Summary
Knowledgeable Field Service Technician with over 20 years of solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.
Overview
24
24
years of professional experience
Work History
Field Service Technician II
Burroughs Inc
Reno, NV
06.2021 - 01.2022
- Diagnosed and repaired equipment malfunctions on-site, ensuring minimal downtime for clients.
- Conducted routine maintenance and inspections to enhance equipment reliability and performance.
- Collaborated with engineering teams to implement system upgrades and improvements based on field data.
- Trained junior technicians on best practices, safety protocols, and equipment handling techniques.
- Developed service reports detailing repair activities, enhancing communication with management and clients.
- Managed inventory of tools and parts, optimizing resource allocation for service calls.
Field Service Technician
Partners
Reno, Nv
03.2021 - 01.2022
- Conducted routine maintenance checks to ensure operational efficiency.
- Diagnosed and repaired equipment failures to minimize downtime.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
ATM Field Technician
NCR Corporation Northern CA and Nevada
11.2013 - 03.2021
- Install, troubleshoot, service and repair of Atm's as a Second Line Technician Performing first line fixes such as clearing paper jams, card jams, cash jams on dispensers as well as acceptors.
- Performing preventive maintenance including using diagnostics, log files using cleaning kits, replacing filters, suction cups and vacuum lines.
- Major repairs to include replacing deposit module, dispenser module, pick modules, system boards card readers, printers and pc.
- Loading software per customer's direction.
- Maintaining an organized van inventory.
- Train bank staff on required maintenance.
- DOD Security Clearance.
Information Technology Field Technician
Safeway Inc Northern CA and Nevada
04.2003 - 10.2013
- Responsible for 14 stores consistently, but often times traveling outside of normal service area to assist other technicians.
- Prioritize calls by urgency, as well as working a remote area in a cost-efficient manner.
- Analyze, troubleshoot, service and repair all hardware equipment related to a retail store environment to include, but not limited to 4690 POS, Hobart, NCR and Magellan scales, Lexmark printers, IBM servers, switches, Cisco Routers and MC9090 handhelds.
- Certified and Licensed in Weights and Measures in Nevada and California.
- Responsible for the maintenance, organization and inventory tracking for all equipment used in service area.
- Configure and install new IT equipment and programs.
- Mentor other employees on new roll-out projects, including use and installation of new equipment and programs.
Safeway
02.1998 - 04.2003
- Experienced in the de-installation of closing stores as well as the opening of new stores in relation to IT equipment and programs.
- Store Nos.
- 1257, 1512 and 2656 Northern CA and NV Front End Manager & Cash Office Manager.
- Oversee 30+ employees to ensure proper function of front-end procedures.
- Performed schedule writing and payroll functions.
- Maintained daily routine of cash office procedures.
- Managed customer relations and provided exemplary service to all customers.
- Computer based training and customer service training facilitator.
- Responsible for all cash office procedures, including but not limited to, accounting, balancing, auditing and research.
- Assisted with cashier services as needed in order to maintain constant flow of checkout lines.
Education
TMCC
Reno, NVundefined
Chabot
Livermore, CASkills
- Customer relations
- Customer service training
- IBM servers
- Inventory
- Security Clearance
- Switches
- Troubleshoot
- Materials management
- Electronics repairs
- Equipment maintenance
- Time management
- Self-motivated
- Preventative maintenance
- Troubleshooting and repair
- Problem-solving
Timeline
Field Service Technician II
Burroughs Inc
06.2021 - 01.2022
Field Service Technician
Partners
03.2021 - 01.2022
ATM Field Technician
NCR Corporation Northern CA and Nevada
11.2013 - 03.2021
Information Technology Field Technician
Safeway Inc Northern CA and Nevada
04.2003 - 10.2013
Safeway
02.1998 - 04.2003
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Chabot
TMCC