Summary
Overview
Work History
Education
Skills
Bilingual (English/Spanish)
Timeline
Generic

Julian Acosta

Field Service Technician
Aliso Viejo

Summary

Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.

Overview

2
2
Languages
7
7
years of post-secondary education
27
27
years of professional experience

Work History

Field Service Technician II

MITUTOYO AMERICA CORP
08.2016 - Current

• Installation of Vision CNC systems and explain basic operation and routine maintenance protocols to customers.
• 100% travel on weekly basis.
• Complete weekly expense reports.
• Arrange all necessary travel for each job.
• Review all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
• Work frequently with electrical systems like oscilloscopes and volmeters to diagnose/repair or replace electrical components like servo boards, motion control boards, power boards, I/O boards.
• Perform intricate repairs like replacement of ball screws, spindles, couplings, cooling fans, re-aligning reader heads, re-adjust voltages on servo boards to obtain a factory wave signal.
• Review and follow necessary procedures, schematics and blueprints to complete installations and repairs.
• Provide technical support to troubleshoot, repair and maintain operational efficiencies in mechanical and electrical for vision systems.
• Tend to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Knowledgeable in form measuring equipment like form shape, roundness, surface roughness and hardness.
• Basic knowledge on CMM systems

Repair Manager

American Gage Inc
Placentia, CA
05.2008 - 08.2016
  • Repaired and calibrated metrology tools for all major brands.
  • Prepared repair quotation and/or new tool replacement quotation.
  • Onboarded new employees with training.
  • Maintained inventory of repair supplies and ordered parts as needed.
  • Accomplished multiple tasks within established timeframes.
  • Wide experience with dimensional tools from leader companies such as Mitutoyo, Starrett, Hexagon (Brown & Sharpe), Mahr Federal, Etc

Customer Service Manager

Wal-Mart Stores Inc.
Aliso Viejo, CA
03.2008 - 07.2010
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Managed over 30 team members per shift and helped resolving customer issues.
  • Performed daily cash register audits.
  • Helped with other departments when needed.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Repair Technician

Accurate Instrument Repair
Foothill Ranch, CA
05.2003 - 05.2008
  • Repaired and calibrated metrology tools for all major brands.
  • Light machine shop experienced
  • Quoted customers.
  • Answer phones.
  • Take phone orders and order new products for customers.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Maintained inventory of repair supplies and ordered parts as needed.

Sales Manager

Blockbuster Video
Foothill Ranch, CA
02.2004 - 11.2007
  • Customer Service Representative
  • Promoted to Shift Leader
  • Prepared weekly employee schedule
  • Promoted to Sales Manager
  • Traced new strategy plans for store to meet weekly, monthly and quarterly goals.
  • Received and verified new merchandise.
  • Rearranged store to display new merchandise.
  • Analyzed and logged daily paper work.
  • Coached employees to help them meet their goals.
  • Trained new employees.
  • Inventory control.
  • Cycle counts.
  • Strong relationship with customers.

Quality Control Inspector

Pacific Precision Products
Irvine, CA
02.2001 - 05.2003
  • Pull parts to assemble delicate oxygen equipment.
  • Assemblage and calibration of pressure switches for aircrafts.
  • Assemblage, calibration and testing of air-speed switched for military needs.
  • Hand soldering for all electrical components.
  • Shipping and receiving.
  • Promoted to Receiving Inspector.
  • Inspection for second process parts.
  • Evaluation for parts received.
  • Promoted to Stockroom lead person.
  • Daily inventory for critical parts.
  • Maintained count for overall assembly parts.
  • Monitored stockroom personnel.
  • Promoted to Quality Control.
  • First article inspection.
  • Production inspection.
  • Inspection for prototypes.
  • Conformity for vendors.
  • Maintain files for certifications and computer logs.
  • In charged of in-house calibration of hand tools.
  • Prepare documentation for repair certifications.

Education

No Degree - Mechanical Engineering Technology

Fullerton College
Fullerton, CA
01.2004 - 06.2005

Some College (No Degree) - General Education

Saddleback College
Mission Viejo, CA
07.1999 - 06.2003

Hand Soldering Certified

Regional Occupational Program
San Juan Capistrano, CA
07.1999 - 11.1999

Microsoft Word, Excel & Power Point Certificate

Regional Occupational Program
San Juan Capistrano, CA
07.1999 - 11.1999

High School Diploma -

Mira Monte High School
Laguna Hills, CA
07.1998 - 07.1999

Skills

    Customer Relations

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Bilingual (English/Spanish)

I was born in Bogota, Colombia and moved to the United States when I was 17 years old. I dominate both languages perfectly.

Timeline

Field Service Technician II

MITUTOYO AMERICA CORP
08.2016 - Current

Repair Manager

American Gage Inc
05.2008 - 08.2016

Customer Service Manager

Wal-Mart Stores Inc.
03.2008 - 07.2010

Sales Manager

Blockbuster Video
02.2004 - 11.2007

No Degree - Mechanical Engineering Technology

Fullerton College
01.2004 - 06.2005

Repair Technician

Accurate Instrument Repair
05.2003 - 05.2008

Quality Control Inspector

Pacific Precision Products
02.2001 - 05.2003

Some College (No Degree) - General Education

Saddleback College
07.1999 - 06.2003

Hand Soldering Certified

Regional Occupational Program
07.1999 - 11.1999

Microsoft Word, Excel & Power Point Certificate

Regional Occupational Program
07.1999 - 11.1999

High School Diploma -

Mira Monte High School
07.1998 - 07.1999
Julian AcostaField Service Technician