Stephen Robinson
Covington,GA
Summary
Skilled Field Service Technician with a proven track record at CompuCom/Wells Fargo, enhancing customer satisfaction through expert equipment installation and efficient problem-solving. Demonstrated ability to lead product improvements with a blend of technical prowess in hardware/software and exceptional service ethos. Excelled in teamwork, electrical troubleshooting, and customer training, contributing to significant service quality advancements.
Offering strong candidate profile for technical roles, eager to learn and grow in hands-on environment. Brings ability to quickly grasp complex technical concepts and apply problem-solving skills to troubleshoot and maintain equipment. Ready to use and develop technical skills and problem-solving abilities in CyberSe role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Technician II
CompuCom/Wells Fargo (Dedicated Contract)
04.2019 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Field Service Technician
3D Datacom
02.2015 - 04.2019
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Teamwork and coordination
- Installation and maintenance
- Accountability and work ethic
- System installation
- Electrical systems
- MS office
- Software configuration
- Proficient in [software]
- Web security
Certification
- CompTIA Certification (Cybersecurity Analyst+)
- [Programming Fundamentals 101] [TCM Securities] [January 2025]
Timeline
Field Service Technician II
CompuCom/Wells Fargo (Dedicated Contract)
04.2019 - Current
Field Service Technician
3D Datacom
02.2015 - 04.2019
Similar Profiles
Radhasree DuppadaRadhasree Duppada
Product Service Manager at Wells Fargo (Contract: Wipro)Product Service Manager at Wells Fargo (Contract: Wipro)
OLANREWAJU ADENIYIOLANREWAJU ADENIYI
AML/FRAUD Analyst at Wells Fargo (Contract)AML/FRAUD Analyst at Wells Fargo (Contract)
JACOB M SCHULZJACOB M SCHULZ
Escalation Representative at Wells Fargo (Contract)Escalation Representative at Wells Fargo (Contract)
Broderick A Coleman SrBroderick A Coleman Sr
Logistics Operations Supervisor at GeodisLogistics Operations Supervisor at Geodis
Ciarra CampbellCiarra Campbell
CSM Correctional Sergeant at Georgia Department of CorrectionsCSM Correctional Sergeant at Georgia Department of Corrections