Kevante Wickliffe
Highland,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Service Technician II
IGT/GTECH
07.2020 - 09.2023
- Provided on-site technical support for various electronic equipment and gaming machines
- Diagnosed and repaired hardware and software issues, ensuring optimal machine performance
- Conducted preventive maintenance to prevent machine malfunctions and increase their lifespan
- Managed inventory of spare parts and supplies, ordering replacements when necessary
- Collaborated with casino staff and management to address technical concerns promptly and ensure customer satisfaction.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Slot Technician III
San Manuel Casino
10.2016 - 07.2021
- Project leader: survey floor, execute blue prints, delegate responsibilities and report to supervisor and upper management upon completion
- Train new slot technicians in troubleshooting, tracking system and repairing or replacing printers, monitors, reels, preventive maintenance, etc
- Coordinates with other departments to ensure efficient performance during project operations
- Assist in planning of slot machine and slot system related projects
- Maintains with changes in software and hardware to new machines on a weekly basis
- Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales.
Warehouse Associate
Amazon Warehouse
10.2013 - 10.2015
- Receive and count stock items, Pack and unpack items
- Verify inventory computations
- Clean and maintain supplies/Work station according to safety rules
- Examine and inspect stock items and provide assistance or direction
- Labeling or Relabeling boxes
- Follow leadership direction and Fulfillment Center processes at all times
- Cross-train and work in other departments as necessary.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Cable Technician
CalCOMM Systems
01.2012 - 10.2013
- String and repair telephone/television cables
- Inspect and test lines and cables
- Clean and maintain tools and test equipment
- Lay underground cable and Install electrical fixtures/components
- Consistently standing, kneeling, and climbing
- Ability to lift 50lbs consistently
- Proficient in the pulling and termination of Cat 5/5e/6 cabling
- Experience terminating on a patch panel in a commercial environment.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
Education
High School Diploma - General Studies
Orangewood HS
Redlands, CA06.2011
Skills
- System Installation
- Data Collection
- Technical Analysis
- Project Management
- Hardware and Software Installation
- Technical Troubleshooting
- Work Order Management
- Customer Service
- Timely Reports Completion
- Teamwork and Coordination
- Relationship Building
- Problem-Solving
Certification
- Google Cybersecurity Professional Certificate
- Google Foundations of Cybersecurity
- Google Play it safe: Manage Security Risks
- Google Connect & Protect: Network and Network Security
Timeline
Field Service Technician II
IGT/GTECH
07.2020 - 09.2023
Slot Technician III
San Manuel Casino
10.2016 - 07.2021
Warehouse Associate
Amazon Warehouse
10.2013 - 10.2015
Cable Technician
CalCOMM Systems
01.2012 - 10.2013
High School Diploma - General Studies
Orangewood HS