Hernan Zepeda
Santa Maria,CA
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
Work History
Field Service Technician II
NCR Atleos
2023.07 - 2024.08
- Performed and troubleshooted hardware on ATMs
- Followed safety procedures to avoid injuries in field.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Routinely cleaned and inspected hardware to make sure it was performing up to standards
- Would keep track on in hand inventory and would receive or return excess items
- Worked with tools and electrical tools to make sure all was working well
- AC and DC voltage
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Supervisor
Bella Cleaning Services
2015.07 - 2023.07
- Supervised the duties of cleaning staff of 4 members and conducted proper training to ensure proper performance of all cleaning contracts per customer's requests
- Scheduled staff members for correct coverage of all assigned properties
- Maintained Inventory (via BoxHero Software), log cleaning supplies
- Held staff meetings to discuss needs and notify team members of any pertinent information.
Information Technology
Hands-on Training
2022.04 - 2022.10
- Performed troubleshooting for computer failures and software malfunctioning inhouse & over the phone
- Diagnose, repair, prioritize, and display problem-solving skills when troubleshooting technical issues
- Developed and maintained website and e-commerce store and order processing system
- Imported/Exported client information into a processing system
- Maintained accurate client files, company contracts, ad sales database & timesheets using Adobe & Microsoft Suite
- Assists with IT issues; install & configure desktops & printers, wireless & ethernet connectivity issues
- Resolved hardware and software technical problems in system elements after a detailed analysis.
Plumber
LDM Plumbing
2015.04 - 2015.07
- Responsible for the installation, maintenance, and repair of plumbing and piping systems in residential, commercial, and new construction facilities
- Assists in all phases of service, including layout, design, and installation
- Ensures compliance with building codes, permit requirements, and safety regulations
- Maintains a reputation for always completing projects correctly
- Plays an integral role in improving customer satisfaction levels.
Sales Associate
Target
2014.10 - 2015.04
- Successfully assisted customers with product selections and purchases, e-service transactions, and POS systems, utilized Android Zebra MyDevice
- Multi-tasked between assignments, computer screens, and computer applications to complete transactions
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales
- Responded to telephone inquiries by providing quality service to customers and associates
- Strived for quick complaint resolution to resolve problems on the first call and avoid escalation of issues.
Education
Certificate in Information Technology Security Administration -
MyComputerCareer
10.2022
Skills
- Troubleshooting
- Active Directory
- Install/Update Software
- Network Configuration
- TCP/IP, DNS, and DHCP
- Virtualization and Cloud
- LAN/WAN & VoIP
- Organization
- Microsoft
- Time Management
- Excellent Customer Service
- Bilingual
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Preventive Maintenance
- Technical Troubleshooting
- Teamwork and Coordination
- Mechanical Aptitude
- Training and mentoring
- Inventory Management
- Valid Driver's License
- Repair and Installation
- Heavy Lifting
- Electrical Troubleshooting
- Hardware and software installation
- Service Quality
- Route Planning
- Tool management
- Vehicle Maintenance
- Relationship Building
- Network Connectivity
- Issue Escalation
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Field Service Technician II
NCR Atleos
2023.07 - 2024.08
Information Technology
Hands-on Training
2022.04 - 2022.10
Supervisor
Bella Cleaning Services
2015.07 - 2023.07
Plumber
LDM Plumbing
2015.04 - 2015.07
Sales Associate
Target
2014.10 - 2015.04
Certificate in Information Technology Security Administration -
MyComputerCareer
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