Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Priscilla Ortiz

Norwalk,CA

Summary

Proactive customer service representative recognized for strong communication and problem-solving skills. Experienced in training and mentoring team members, with a commitment to improving customer satisfaction and loyalty through effective service strategies.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Computer 1 Products of America
Norwalk, CA
01.2019 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed high-volume calls, ensuring timely responses and effective issue resolution.
  • Trained new team members on customer service protocols and company policies.
  • Implemented process improvements, reducing response times and increasing service quality.

Education

Associate of Science - Accounting And Finance

Cypress College
Cypress, CA
06-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Computer 1 Products of America
01.2019 - Current

Associate of Science - Accounting And Finance

Cypress College
Priscilla Ortiz