Priscilla Palmer
Winder,GA
Summary
Sociable Server offering 10+ years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
16
16
years of professional experience
Work History
Supervisor
Levy @ The Classic Center
05.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Supervised food presentation and plating to enhance visual appeal.
Driver
Uber
10.2020 - Current
- Identified needs of customers promptly and efficiently
- Delivered products to customer locations on time
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Completed day-to-day duties accurately and efficiently
Baker
Kiki's Bakeshop
10.2016 - 12.2022
- Assisted in the development of new recipes for a variety of bakery items including cakes, pies and muffins
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies
- Provided customer service by answering questions about menu items or taking orders from customers
- Mentored baking staff in proper techniques and bakery procedures
- Decorated cakes with icing, sprinkles and other edible decorations
- Oversaw baking and cooking training to assist new staff members in professional development
- Recognized by management for providing exceptional customer service
Dining Hall Supervisor
Rock Eagle 4-H Center
02.2013 - 10.2016
- Adhered to and enforced health and safety standards regarding food preparation, serving, and storage
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions
- Interacted with customers on a regular basis to resolve complaints or address any issues that may arise
- Oversaw the preparation of meals according to established recipes, standards and procedures
- Supervised the daily operations of the dining hall, including scheduling and assigning staff to appropriate tasks
Server
Etienne
01.2011 - 02.2013
- Provided excellent customer service to ensure satisfaction
- Trained new employees to perform duties
- Served food and beverages to patrons and confirmed complete orders
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Took orders from customers accurately and in a timely manner
Server
La Dolce Vita Restaurant
05.2011 - 05.2012
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Operated POS terminals to input orders, split bills and calculate totals
- Informed customers of daily specials and signature menu items
- Served food and beverages to patrons and immediately remedied issues with orders
Server
Depalmas (Timothy Rd location)
05.2009 - 04.2011
- Took orders from customers accurately and in a timely manner
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Ensured that each guest was served courteously, quickly, and efficiently
- Performed opening and closing duties such as setting up the dining area, restocking supplies
Education
Certified in Baking And Patisserie - undefined
Le Cordon Bleu College of Culinary Arts
Atlanta, GA04.2007
GED - undefined
Athens Technical College
Athens, GA01.2003
Skills
- Supervision and Leadership
- Communication
- Menu Memorization
- Dining Customer Service
- Food Safety Understanding
- Positive and Professional
- Training and mentoring
Timeline
Supervisor
Levy @ The Classic Center
05.2024 - Current
Driver
Uber
10.2020 - Current
Baker
Kiki's Bakeshop
10.2016 - 12.2022
Dining Hall Supervisor
Rock Eagle 4-H Center
02.2013 - 10.2016
Server
La Dolce Vita Restaurant
05.2011 - 05.2012
Server
Etienne
01.2011 - 02.2013
Server
Depalmas (Timothy Rd location)
05.2009 - 04.2011
Certified in Baking And Patisserie - undefined
Le Cordon Bleu College of Culinary Arts
GED - undefined
Athens Technical College
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