Priscilla Paulus
Allentown,PA
Summary
At Star Buick GMC Cadillac, excelled as a Service Advisor by leveraging exceptional customer service and computer skills to elevate customer satisfaction and repeat business. Mastered multitasking in a fast-paced setting, significantly enhancing service efficiency and trust through expert vehicle maintenance education and problem-solving. Demonstrated a strong work ethic, achieving high standards in customer care and operational success.
Overview
18
18
years of professional experience
Work History
Service Advisor
Star Buick Gmc Cadillac
480 North West End Blvd Quakertown
07.2021 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Service Advisor
Mercedes-Benz Of Lehigh Valley
Allentown, PA
02.2006 - 12.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Education
Associate Degree Management/marketing - Management/Marketing
Lehigh Valley College
Center Valley, PA06.2004
High School Diploma -
Catasauqua Senior High School
Northampton, PA06.1998
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
Timeline
Service Advisor
Star Buick Gmc Cadillac
07.2021 - Current
Service Advisor
Mercedes-Benz Of Lehigh Valley
02.2006 - 12.2020
Associate Degree Management/marketing - Management/Marketing
Lehigh Valley College
High School Diploma -
Catasauqua Senior High School