Priscilla Paulus
Allentown,PA
Summary
At Star Buick GMC Cadillac, excelled as a Service Advisor by leveraging exceptional customer service and computer skills to elevate customer satisfaction and repeat business. Mastered multitasking in a fast-paced setting, significantly enhancing service efficiency and trust through expert vehicle maintenance education and problem-solving. Demonstrated a strong work ethic, achieving high standards in customer care and operational success.
Overview
18
18
years of professional experience
Work History
Service Advisor
Star Buick Gmc Cadillac
07.2021 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Service Advisor
Mercedes-Benz Of Lehigh Valley
02.2006 - 12.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Education
Associate Degree Management/marketing - Management/Marketing
Lehigh Valley College
Center Valley, PA06.2004
High School Diploma -
Catasauqua Senior High School
Northampton, PA06.1998
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
Timeline
Service Advisor
Star Buick Gmc Cadillac
07.2021 - Current
Service Advisor
Mercedes-Benz Of Lehigh Valley
02.2006 - 12.2020
Associate Degree Management/marketing - Management/Marketing
Lehigh Valley College
High School Diploma -
Catasauqua Senior High School
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