Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priscilla Pauuvale

CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail and warehouse industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Sales Associate/Head Cashier

Rainbow Shops
08.2022 - 09.2024
  • Operated POS cash register and equipment to collect payments.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Learned duties for various positions and provided backup at key times.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Stocked, tagged and displayed merchandise as required.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Warehouse Associate

Coupang
12.2018 - 08.2022
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Worked safely around moving machinery.
  • Maintained clean, orderly work environment free of hazards.

Call Center Representative

Horizon Solar Power
04.2015 - 12.2018
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Identified upselling opportunities to increase revenue generation.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Cross-trained and provided backup support for organizational leadership.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

High School Diploma -

Tahquitz High School
Hemet, CA
05-2013

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Labeling and boxing
  • Lifting and sorting
  • Packaging and Labeling

Timeline

Sales Associate/Head Cashier

Rainbow Shops
08.2022 - 09.2024

Warehouse Associate

Coupang
12.2018 - 08.2022

Call Center Representative

Horizon Solar Power
04.2015 - 12.2018

High School Diploma -

Tahquitz High School

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Priscilla Pauuvale