Priscilla Perez
San Angelo
Summary
Bilingual healthcare professional with over 3 years of experience in patient facing roles, customer service, insurance billing and healthcare support. Proven ability to communicate effectively, resolve patient concerns and be compassionate. I am seeking to bring my skills and benefit knowledge to the Member Customer Service Benefit Value Advisor Role at Blue Cross Blue Shield.
Overview
3
3
years of professional experience
1
1
Certification
Work History
EKG Technician
Shannon Medical Center
07.2023 - 04.2024
- Performed electrocardiograms on patients under physician orders.
- Documented test results and patient data into medical record systems.
- Collaborated with nurses and physicians in a fast-paced hospital environment.
Optician Tech
Caplan Eye Center
05.2022 - 04.2023
- Assisted patients with eyewear selection, fittings and lens consultations.
- Processed insurance claims and verified coverage.
- Delivered great customer service and follow up support on eye wear and exams.
Optician
Walmart Vision Center
08.2021 - 04.2022
- Provided front line support for vision services and eyewear such as fixing, adjusting and helping select correct fitting eyewear.
- Delivered assistance to Spanish speaking customers by explaining benefits summary and helping select correct eyewear using a prescription in store.
Education
High School Diploma -
Lake View High School
San Angelo, Tx01.2021
Skills
- Insurance Billing & Claims
- Call Center & Phone Etiquette
- Healthcare and Benefit Knowledge
- Bilingual
- Strong Communication
- CPR and BLS certified
Certifications And Skills
- Insurance Billing & Claims
- Call Center & Phone Etiquette
- Healthcare and Benefit Knowledge
- Bilingual
- Strong Communication
- CPR and BLS certified
Certification
BLS Basic Life Support CPR
Languages
Spanish
Full Professional
Timeline
EKG Technician
Shannon Medical Center
07.2023 - 04.2024
Optician Tech
Caplan Eye Center
05.2022 - 04.2023
Optician
Walmart Vision Center
08.2021 - 04.2022
High School Diploma -
Lake View High School
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