Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rionaldo Markos

Flushing

Summary

PTCB-Certified Pharmacy Technician with over 4 years of experience supporting patients, providers, and insurance companies in high-volume pharmacy environments. Strong background in phone-based patient support, prescription intake, insurance processing, and documentation. Proven ability to communicate clearly, resolve issues efficiently, and maintain compliance in fast-paced specialty pharmacy settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Kissena Drugs
Flushing
01.2022 - Current
  • Provide phone and in-person support to patients regarding prescription status, refills, and medication questions.
  • Process new and refill prescriptions (200-250 daily) with high accuracy.
  • Communicate with prescribers and insurance companies to resolve coverage issues.
  • Ensure compliance with HIPAA and pharmacy regulations.

Pharmacy Technician / Compliance Manager

Noor Pharma LLC DBA Ozone Park Pharmacy
Ozone Park
11.2020 - 06.2022
  • Supported patients primarily through phone communication in a high-volume pharmacy environment.
  • Typed, billed, filled, and counted 500-800 prescriptions daily.
  • Assisted with insurance verification, claim resolution, and documentation.
  • Maintained compliance files, organized records, and handled professional email communication.
  • Utilized MicroMerchant System (MMS) for prescription and patient data management.

Pharmacy Technician

An-Noor Pharmacy Inc
Brooklyn
04.2020 - 10.2020
  • Handled inbound and outbound calls related to prescription status and medication questions.
  • Performed prescription data entry, filling, and counting.
  • Delivered professional, patient-focused phone support.

Education

Certificate - Fundamentals of Chairside Dental Assisting

Dental Auxiliary Training Center
Queens, NY
03.2018

Skills

  • Pharmacy Technician
  • Prescription Processing
  • Medication Dispensing
  • Insurance Billing & Claims
  • Customer Service
  • Pharmacy Compliance
  • High-Volume Pharmacy Operations
  • MicroMerchant System (MMS)
  • Data Entry
  • Patient Communication

Certification

PTCB Certified Pharmacy Technician, 02/26

Languages

  • Indonesian
  • English

Timeline

Certified Pharmacy Technician

Kissena Drugs
01.2022 - Current

Pharmacy Technician / Compliance Manager

Noor Pharma LLC DBA Ozone Park Pharmacy
11.2020 - 06.2022

Pharmacy Technician

An-Noor Pharmacy Inc
04.2020 - 10.2020

Certificate - Fundamentals of Chairside Dental Assisting

Dental Auxiliary Training Center
Rionaldo Markos