Priscilla Quintero
Donna,TX
Summary
Championed patient satisfaction by implementing comprehensive care support strategies. Optimized operational processes in virtual assistance roles to enhance service delivery within health and human services. Facilitated improved access to vital resources for underserved individuals.
Overview
2020
2020
years of professional experience
Work History
Banking Virtual Assistant
Bank of America
2020 - 2023
- ## Industry-Standard Skills
- Managed scheduling and appointment bookings for clients using digital calendar tools.
- Organized documents and files, maintaining accurate records for easy retrieval.
- Communicated effectively with clients through email and phone correspondence daily.
- Virtual Agent for Credit Card Fraud Department
- Cold Calling & Outbound Call Center
Caregiver
A Healing Touch Home Health
Weslaco, TX
08.2019 - 12.2019
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
- Teaching them how to use canes or walkers properly and safely.
- Was in charge of daily activities and offered assistance when necessary.
- Am assisting with medication.
Education
High School Diploma - undefined
Donna High School
Donna, TX01.2021
Skills
Patient Care
Medication administration
Flexible schedule and availability
Assist with team coordination, performance tracking, and onboarding
Engage with clients to help deliver exceptional customer service
Collaborate with team members to hit sales and growth goals
Highly organized and reliable with strong follow-through
Additional Information
Hi, My Name is Priscilla, I don’t have much experience in working, but I’m ready to make the task work. I have only worked as a Caregiver and looking for a better job.
Timeline
Caregiver
A Healing Touch Home Health
08.2019 - 12.2019
High School Diploma - undefined
Donna High School
Banking Virtual Assistant
Bank of America
2020 - 2023