Priscilla R. Garcia
El Mirage,AZ
Summary
Positive customer care professional with six years of experience providing leadership and listening skills delivery of services.
Experienced with managing front desk operations and delivering superior customer service. Utilizes organizational and communication skills to ensure smooth daily operations. Track record of maintaining welcoming and efficient environment for guests and staff.
Overview
8
8
years of professional experience
Work History
Front Desk & Insurance
Pleasant Dental Care
08.2024 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Little Johns Lawn & Provision’s
01.2020 - Current
- Company Overview: Landscape
- Comfortable speaking with clients over the phone
- Assisted clients with whatever issues they were having and staying calm in the processes, keeping it professional
- Took measurements of clients house, scheduling appointments and adding up their total amount, processing their payment into the system
- Returning calls to clients & sending reminders about their upcoming appointments
- Landscape
Team Lead
Cleaning Services
01.2019 - Current
- In charge of cleaning at various locations including the celebrity theatre, warehouses, office buildings & air bnb’s
- Mopping, sweeping, picking up objects off the floor, windows, dusting, laundry, driving cleaning machines, spotting places that might have been missed, always double checks work and cleans with detail and excellence
- Sets up, stocks and maintains cleaning equipment and supplies
- Monitors and maintains sanitation and organization of assigned areas
Victory Outreach Phoenix Women’s Home
01.2017 - Current
- Company Overview: Church Community Activist/Household Staff/Volunteer
- Assisted with specific duties such as faxing, Printing, copying, emailing, answering phones and handling paperwork
- Processed payments from Café customers via debit card and cash payment
- Manage and maintained café inventory while adhering to specific approved budgets
- Provided and verified patients records and confidential documents as well as delegated schedules and budgets to household staff
- Creatively advertised new products for increased sales and worked efficiently in a team of five
- Church Community Activist/Household Staff/Volunteer
Education
Tolleson Union High School
Tolleson, AZ2016
Skills
- Scheduling appointments
- Insurance verification
- Patient relations
- Reminder calls
- Customer service
- Flexible schedule
Timeline
Front Desk & Insurance
Pleasant Dental Care
08.2024 - Current
Little Johns Lawn & Provision’s
01.2020 - Current
Team Lead
Cleaning Services
01.2019 - Current
Victory Outreach Phoenix Women’s Home
01.2017 - Current
Tolleson Union High School
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