Darnina Butts
El Mirage,AZ
Summary
Experienced and customer-focused banking professional with a strong background in financial services, collections, and call center operations. Skilled in account management, problem resolution, and delivering excellent service in high-volume environments. Proven ability to build trust with clients, resolve financial concerns, and support company goals through clear communication and process efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
06.2023 - 07.2025
- Responded to customer requests for products, services, and information.
- Delivered prompt, courteous service to prioritize customer needs.
- Informed customers about promotions and guided them to suitable products.
Verification Specialist
Carvana
10.2021 - 03.2022
- Verified customer information by analyzing documentation.
- Protected the organization by verifying payers and minimizing risk.
- Contacted customers for updated and accurate information.
Financial Services Representative
Discover
08.2020 - 03.2021
- Communicated effectively with clients on financial activities.
- Opened accounts and processed credit/loan applications.
- Assisted with payments and arrangements.
- Protected customer information.
Telephone Banking Specialist
JPMorgan Chase
08.2016 - 12.2019
- Assisted customers with checking/savings, credit card applications, and loan info.
- Managed collections, negotiated payment arrangements, and resolved past due accounts.
- Processed payments and removed holds to support recovery.
- Handled high-volume calls and supported online banking.
- Maintained secure and accurate records.
- Educated clients on Chase products.
- Completed ongoing training on banking policies and services.
Education
Associate Of Business Administration -
Maricopa Community Colleges
Phoenix, AZ05.2029
Cosmetology License - undefined
Empire Beauty College
Phoenix, AZ01.2012
High School Diploma - undefined
Estrella High School
Avondale, AZ01.2006
Skills
- Exceptional communication skills
- Account Management
- Customer Retention Strategies
- Refund Processing
- Document and Records Management
- Customer Service
- Understanding Customer Needs
- Call Volume and Quality Metrics
- Friendly, positive attitude
- Computer skills
Timeline
Customer Service Representative
Consumer Cellular
06.2023 - 07.2025
Verification Specialist
Carvana
10.2021 - 03.2022
Financial Services Representative
Discover
08.2020 - 03.2021
Telephone Banking Specialist
JPMorgan Chase
08.2016 - 12.2019
Cosmetology License - undefined
Empire Beauty College
High School Diploma - undefined
Estrella High School
Associate Of Business Administration -
Maricopa Community Colleges
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