Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cesar Martinez

Mesa

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Five Below
10.2023 - 10.2024
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Customer Service Representative

Cognizant
03.2019 - 06.2020
  • Incoming calls regarding insurance, guided customer on how to maneuver through the different sites online.
  • Maintain detailed records of customer interactions, issues, and resolutions in the company’s CRM system.
  • Handle account setups, updates, and cancellations efficiently.
  • Assisted customer's with questions regarding their accounts
  • Follow company policies and procedures to ensure compliance and consistency.
  • Work closely with other departments to ensure a seamless customer experience
  • Ensure customer satisfaction by maintaining a high level of professionalism and empathy in all interactions.


Warehouse Packer

Footprints
01.2017 - 08.2018
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Organized items on racks, shelves and bins to maintain established order.
  • Stocked and organized products in warehouse for easy accessibility and order fulfillment.

Education

High School Diploma -

Mesa High
Mesa, AZ
05-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Five Below
10.2023 - 10.2024

Customer Service Representative

Cognizant
03.2019 - 06.2020

Warehouse Packer

Footprints
01.2017 - 08.2018

High School Diploma -

Mesa High
Cesar Martinez