Priscilla Rodriguez
Fort Worth,TX
Summary
Results-driven Shift Manager with expertise in employee training, inventory control, and workplace safety. Proven ability to enhance team performance and implement operational improvements to drive customer satisfaction.
Overview
1
1
Language
11
11
years of professional experience
Work History
Shift Manager
Popeyes
05.2023 - 08.2026
- Directed daily operations, maintaining
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members, enhancing overall performance and productivity.
- Managed inventory levels, optimizing supply chain efficiency and reducing waste.
- Implemented operational improvements, resulting in streamlined workflows and increased customer satisfaction.
- Monitored food safety practices, ensuring compliance with health regulations and guidelines.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Managed kitchen operations to ensure timely and efficient meal preparation and presentation.
- Maintained organized cash register operations while providing exceptional customer service.
- Assisted in processing customer orders. Supported team in managing order fulfillment. Facilitated communication between customers and sales.
Server
Mamma Mia Italian Grill
06.2015 - 05.2023
- Delivered exceptional customer service, ensuring a memorable dining experience for guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Can Academy
River Oaks06.2007
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Delegating work
- Inventory control
- Documentation and reporting
- Equipment troubleshooting
- Shift checklists
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Popeyes
05.2023 - 08.2026
Server
Mamma Mia Italian Grill
06.2015 - 05.2023
High School Diploma -
Can Academy