Priscilla Rojas

• Oversee daily operations for aftermarket services, ensuring seamless coordination across Sales, Support, Finance, and Operations teams.
• Manage high-volume operational requests including quoting, renewals, contract management, and order processing with strong attention to accuracy and timelines.
• Lead day-to-day inside sales and aftermarket operations, overseeing inbound customer activity, renewals, and order processing to ensure consistent execution and high customer satisfaction.
• Driving significant revenue recovery and growth by leading a targeted Software Support campaigns.
• Execute disciplined sales strategies focused on renewals, upselling, software licensing, maintenance contracts, and customer retention to maximize customer lifetime value.
• Act as a central point of coordination for cross-functional workflows, resolving operational issues and improving process efficiency.
• Develop, track, and report KPIs related to revenue, customer engagement, and operational performance to support data-driven decision-making.
• Partner with global teams to align pricing, systems, and order processes, improving consistency and execution across regions.
• Lead onboarding and training initiatives, creating documentation and structured processes to support scalability and team consistency.
• Identify and implement process improvements across quoting, sales cycles, and internal workflows, increasing efficiency and reducing errors.
• Clearly communicate goals and expectations to the team, reinforcing accountability and alignment between customer satisfaction, revenue performance, and operational metrics.
• Coach, mentor, and onboard team members, supporting skill development in quoting, renewals, and complex contract management.
• Coordinate resolution of operational and billing issues by collaborating with internal stakeholders and ensuring timely follow-through.
• Supported operational continuity and process improvements during organizational change, including the successful integration following CAPTURE 3D’s acquisition by Carl ZEISS IQS.

• Recovered outstanding customer debts through professional and compliant collection practices.
• Contacted customers via phone, email, and written correspondence regarding overdue accounts.
• Negotiated payment plans and settlements that balanced customer needs with company objectives.
• Maintained positive customer relationships while resolving disputes and account discrepancies.
• Documented all collection activities, communications, and transactions accurately.
• Prepared delinquency and status reports for management review.
• Performed high-volume data entry using Debt Master software.
• Escalated non-compliant accounts to management when necessary.