Priscilla Sanchez
BUFFALO
Summary
Compassionate and adaptable hospitality professional with 5+ years of experience in the service industry. Proven ability to thrive in high stress and fast paced environments requiring rapid task prioritization, multi-tasking and accuracy under pressure. Expertly trained in cross-contamination prevention, sanitation protocol, and eager to contribute to high standards in patient care, safety, and team efficiency.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Server/Bartender
Bada Bing Sports Bar And Grill
Buffalo, NY
01.2024 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders accurately using point-of-sale systems to streamline operations.
- Collaborated with kitchen staff to ensure timely delivery of meals, enhancing overall dining experience.
- Trained new servers on menu items, service protocols, and customer engagement techniques to maintain quality standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender
Vice Restaurant
Buffalo, NY
03.2023 - 01.2024
- Crafted innovative cocktails using fresh ingredients and seasonal flavors to enhance customer experience.
- Managed bar inventory effectively, minimizing waste while ensuring optimal stock levels for peak service times.
- Trained new bartenders on drink preparation techniques and customer service standards, fostering a collaborative work environment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Customer Service Representative
Wegmans
Amherst, NY
06.2021 - 03.2023
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Assisted customers in product selection, providing tailored recommendations based on needs.
- Implemented feedback mechanisms to gather customer insights, improving service delivery processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Shift Manager
Mike's Subs
Buffalo, NY
08.2015 - 06.2021
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on best practices and operational procedures.
- Streamlined workflow processes, enhancing efficiency in food preparation and service.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Hutchinson Central Technical High School
Buffalo, NYAssociate of Science - Nursing
SUNY Erie
Buffalo, NY06.2028
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Data entry
- Critical thinking
- Documentation and reporting
- Inventory control
- Basic life support
Certification
- Basic Life Support, American Heart Association (AHA), July 2026 - July 2028
Languages
English
Spanish
Timeline
Server/Bartender
Bada Bing Sports Bar And Grill
01.2024 - Current
Bartender
Vice Restaurant
03.2023 - 01.2024
Customer Service Representative
Wegmans
06.2021 - 03.2023
Shift Manager
Mike's Subs
08.2015 - 06.2021
High School Diploma -
Hutchinson Central Technical High School
Associate of Science - Nursing
SUNY Erie