Priscilla Tatum
Farmington Hills
Summary
Offer a strong foundation in communications, administration, and operational management, with a proven ability to navigate complex case management processes. Skilled in investigative techniques, procedural oversight, and cross-functional coordination. Demonstrated expertise in leading, training, and mentoring teams to drive performance and accountability. Adept at communicating clearly and professionally with staff, clients, and stakeholders across diverse settings, particularly within operations and program administration.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
17
17
years of professional experience
Work History
Sr. Event and Operations Manager
Michigan Central (Ford Motor Company)
Detroit, MI
10.2023 - Current
- Event Strategy & Planning
- Partner with internal stakeholders to align events with organizational goals, brand standards, and guest experience expectations.
- Support venue sales and client relationship strategies to drive repeat business and long-term partnerships.
- Operational Execution
- Oversee onsite event operations including vendor coordination, production management, security, catering, transportation, guest services, and venue readiness.
- Ensure seamless execution of events while proactively addressing operational challenges and mitigating risks.
- Maintain compliance with venue policies, safety protocols, permits, licensing requirements, and operational standards.
- Conduct site visits, pre-production meetings, and post-event debriefs to improve operational performance.
- Client & Stakeholder Management
- Build and maintain strong relationships with strategic partners, suppliers, and community organizations.
- Provide exceptional customer service while managing expectations and ensuring successful event delivery.
- Collaborate across departments including Operations, Communications, Programming, Security, Hospitality, and Finance.
- Budgeting & Financial Management
- Develop and manage event budgets, forecasts, invoices, purchase orders, and reconciliation processes.
- Monitor event-related expenses and identify opportunities for operational efficiency and cost savings.
- Support sourcing and procurement efforts in alignment with organizational policies and compliance requirements.
- Leadership & Team Development
- Lead, mentor, and support event coordinators, production staff, contractors, and temporary event personnel.
- Foster a collaborative, professional, and solutions-focused team environment.
- Develop and implement best practices, SOPs, templates, and operational frameworks to improve consistency and execution.
- Support staffing strategies, onboarding, and training initiatives for event operations teams.
- …continued…
Business Unit Support Manager
06.2023 - 10.2023
- Provide high-level operational support through daily calendaring and project management for senior leadership.
- Lead budgeting, planning, and execution of team-building initiatives and department-wide events.
- Develop and implement strategic sourcing plans while cultivating and maintaining strong relationships with key suppliers.
- Manage procurement activities, including drafting and maintaining purchase orders and supplier contracts, ensuring alignment with company policies.
- Coordinate the onboarding and training of new hires and contribute to the ongoing review and development of departmental policies and procedures.
- Collaborate closely with cross-functional teams across Business Operations to leverage internal resources effectively.
- Drive coordination and accountability to maintain momentum across multiple workstreams and strategic priorities.
- Continuously seek opportunities to streamline processes and implement frameworks that enhance collaboration, decision-making, and performance tracking.
- Serve as a key liaison between internal stakeholders and external partners, managing the flow of information and ensuring alignment across all parties.
Executive Assistant
McKinsey & Company
Detroit, MI
09.2022 - 06.2023
- Assist with account planning and client relationship management.
- Conduct research and gathering information.
- Assisting with the creation and preparation of client team materials slides, proposals, onboarding decks, including proofreading.
- Owns and drives calendar/complex meeting scheduling, coordinating end-to-end travel needs, including booking all travel and hotels, directions, commuting time and ground transportation.
- Processing timesheets and expenses on a timely basis.
- Building effective working relationships with key stakeholders.
Services Program Manager
State of Michigan Department of Health and Human Services
Pontiac, MI
07.2016 - 09.2022
- Supervise, train and mentor team of Child Protective Services (CPS) investigators.
- Complete expungement requests.
- Review and revise case management reports.
- Coach team members in maintaining compliance requirements.
- Conduct performance evaluations and advise staff on planning strategies for improving performance.
- Facilitate monthly staff meetings and case conferences.
- Coordinate planning and execution of monthly program meetings.
- Oversee teams in delivering effective customer service and managing community partnerships.
- Contribute to recruitment and retention through behavior-based interviews and pre-employment screening.
- Co-Chair Diversity Equity and Inclusion committee.
- Key Contributions:
- Developed new systems and safeguards to ensure child safety.
- Creates advocacy, education and training for the company’s Diversity, Equity and Inclusion plan.
- Instrumental in significant improvements in employee engagement, retention and office morale.
- Spearheaded development and implementation of COVID-19 Health and Safety training.
Service Specialist
State of Michigan Department of Health and Human Services
Pontiac, MI
04.2009 - 07.2016
- Monitored licensing of children and adults for child care, as well as licensed and unlicensed foster care family homes.
- Worked with service providers in case planning.
- Conducted thorough reviews of policy and protocols, and researched licensing files during investigations.
- Performed in-depth reviews of foster care case history.
- Delivered casework services to dependent, neglected, abused, and delinquent youth, children with disabilities, and socially / economically challenged families.
- Formulated plans for treatment or implementation of services.
- Generated case summaries, reports and child and family assessments.
- Presented assessments for pre-dispositional and dispositional hearings.
- Prepared legal documents and forms and testified in court.
- Performed thorough investigations of complaints of abuse and neglect.
- Served as key point of contact between department and community groups in program development.
- Facilitated family team meetings with clients and community partners.
Education
Master's Degree - Communication
Walden University
Columbia, MD12-2021
Master of Public Administration - undefined
Wayne State University
Detroit, MI01-2020
Bachelor of Arts - Community Development, Community Services
Central Michigan University
Mt. Pleasant, MI01-2009
Skills
- Program Management
- Community Outreach / Development
- Collective Bargaining / Negotiations
- Change Management
- Leadership Training/Development
- Research/Assessments
- Facilitator/Strategic Partnerships
- Project Management & Implementation
- Relationship Building & Management
- Leading Fact-Finding Efforts
Websites
Community Service
UAW Local 6000 Chief Steward and Health and Safety Representative, 2013, 2016, Southfield High School for Arts & Technology Marketing Entrepreneurship Advisory Board (2024-current), Alpha Kappa Alpha Sorority, Inc. (Member)
Timeline
Sr. Event and Operations Manager
Michigan Central (Ford Motor Company)
10.2023 - Current
Business Unit Support Manager
06.2023 - 10.2023
Executive Assistant
McKinsey & Company
09.2022 - 06.2023
Services Program Manager
State of Michigan Department of Health and Human Services
07.2016 - 09.2022
Service Specialist
State of Michigan Department of Health and Human Services
04.2009 - 07.2016
Master of Public Administration - undefined
Wayne State University
Bachelor of Arts - Community Development, Community Services
Central Michigan University
Master's Degree - Communication
Walden University