PRISCILLA TOSCANO
Santa Rosa,CA
Summary
Sonoma and Napa County raised hospitality professional with tasting room experience, pursuing WSET certifications through the Napa Valley Wine Academy and a long-term career in the wine industry. 🍷
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tasting Room Associate
Trione Winery & Vineyards
Geyserville, CA
11.2023 - Current
- Greet and engage guests while guiding them through wine tastings in a welcoming and educational manner
- Share knowledge of 10+ wines, including varietals, blends, and food pairings
- Operate POS systems (OrderPort & Wine Direct) to process sales, wine club sign-ups, and customer transactions efficiently
- Provide detailed information about winery history, production methods, and vineyards to enhance guest experience
- Maintain a clean, inviting tasting environment and assist with events as needed
Coffee Barista
Avid Coffee
Santa Rosa, CA
08.2021 - 12.2024
- Personable and customer oriented when preparing drink orders
- Taking and serving customers with a respectful smile and knowledge of the company’s product
- Memorizing the Café’s wide range menu helps me better deliver proper service to each and every customer
- Finding innovative ways to serve customers and make them feel welcomed
- Personally build relationships with regulars to ensure the best experience possible
Retail Sales Associate
Cline Cellars / The Olive Press
Napa, CA
03.2018 - 07.2021
- Greeted each customer and offered assistance in finding requested items, boosting customer satisfaction and retention
- Used product knowledge to suggest items to match client needs
- Provided in-depth olive oil tastings to better help customers with purchase decisions
- Supplied answers to customer inquiries and gave general brand information regarding products, facilities, and history
- Utilized knowledge of food pairings to make recommendations for customers’ dining experiences
Education
High School Diploma - undefined
Vintage High School
Napa, CAHigh School Diploma - Viticulture / Oenology
Napa Valley Wine Academy
Napa, CASkills
- Safe food handling practices
- Product display and advertising
- Team collaboration
- Organization and prioritization
- Customer service excellence
- RBS Certified
- Relationship building skills
- POS system operation
- Attention to detail
Certification
WSET Level 1 Award in Wine
Timeline
Tasting Room Associate
Trione Winery & Vineyards
11.2023 - Current
Coffee Barista
Avid Coffee
08.2021 - 12.2024
Retail Sales Associate
Cline Cellars / The Olive Press
03.2018 - 07.2021
High School Diploma - undefined
Vintage High School
High School Diploma - Viticulture / Oenology
Napa Valley Wine Academy