Erin Foster
Salem
Summary
Professional in retail sales and hospitality with focus on delivering exceptional customer experiences. Highly enthusiastic, adaptive, and collaborative team player. Extensive experience in inventory management, managing complex projects, and confidently multitasking in paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tasting Room Associate
Honeywood Winery
Salem, OR
01.2022 - Current
- Conduct wine tasting tours, educate customers on flavor profiles and vineyard practices.
- Manage inventory levels, ensuring product availability and organization within the tasting room and warehouse.
- Enhance customer experience through personalized recommendations based on individual preferences.
- Assisted in developing educational materials for visitors about winemaking processes and winery history.
- Foster a welcoming atmosphere, cultivating repeat business through exceptional hospitality and relationship-building skills.
Supervisor/Bookkeeper Associate
Bullet Proof Meals
Salem, OR
05.2020 - 01.2021
- Food preparation, kitchen sanitation, customer service.
- Prepare specialized meal plans for individual customer dietary requirements.
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Trained and mentored staff, enhancing team productivity and operational efficiency.
- Implemented inventory management systems, optimizing stock levels and minimizing shortages.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Streamlined food preparation processes, reducing waste and improving workflow efficiency.
- Led successful project completions under tight deadlines. Coordinated effectively with the Accountant and ensured timely record keeping.
Front Desk Receptionist
Resilient Human Performance
Salem, OR
03.2018 - 12.2019
- Managed front desk operations, ensuring smooth guest check-ins and check-outs.
- Maintained accurate records of visitor inquiries and requests for efficient follow-up.
- Oversaw inventory management of office supplies, ensuring availability without excess costs.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Barista / Bookkeeper
Dutch Bros. Coffee
Silverton, OR
03.2017 - 03.2018
- Delivered exceptional customer experiences through effective communication and personalized service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Assisted in transporting daily cash deposits from various locations to the bank. Counted and organized cash drops for efficient processing. Entered financial data into QuickBooks accurately.
Front Desk Agent
Quality Inn and Conference Center
Keizer, OR
02.2016 - 07.2016
- Scheduled reservations efficiently for overnight security shifts. Assisted in meal preparation for morning service. Supported security operations during nighttime hours.
- Troubleshoot software issues, delegation of housekeeping staff, reconciliation of each day's reports.
- Coordinated room assignments and facilitated communication between departments for seamless service delivery.
- Maintained accurate records of reservations and billing information using property management systems.
- Trained new front desk staff on procedures and best practices to ensure high service standards.
- Oversaw housekeeping coordination to guarantee room readiness before guest arrivals.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Communications, Visual Arts
Chemeketa Community College
Salem, OR01-2019
High School Diploma -
South Salem High School
01-2014
Skills
- Oversaw teaching and coaching initiatives over a span of 10 years
- Directed inventory management practices to optimize stock levels
- Led graphic design projects to elevate brand image
- Administered office duties to support operational efficiency
- Elevated customer service standards to exceed expectations
- Managed bookkeeping responsibilities to ensure financial accuracy
- Streamlined food service operations to enhance workflow
- Executed data entry with high levels of accuracy
- Applied sommelier expertise to provide tailored recommendations
- Enhanced hospitality services to promote guest satisfaction
- Oversaw food preparation processes to maintain quality
- Delivered in-person customer service that fostered loyalty
- Managed cash handling processes to ensure accountability
Certification
- OLCC Workers Permit June 2023 to June 2028
- Driver's License
- Food Handler Certification
Languages
American Sign Language - Intermediate
English - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Tasting Room Associate
Honeywood Winery
01.2022 - Current
Supervisor/Bookkeeper Associate
Bullet Proof Meals
05.2020 - 01.2021
Front Desk Receptionist
Resilient Human Performance
03.2018 - 12.2019
Barista / Bookkeeper
Dutch Bros. Coffee
03.2017 - 03.2018
Front Desk Agent
Quality Inn and Conference Center
02.2016 - 07.2016
Communications, Visual Arts
Chemeketa Community College
High School Diploma -
South Salem High School