Priscilla Trejo
Oak Hills,CA
Summary
Dynamic hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and always demonstrating a positive attitude!
Overview
7
7
years of professional experience
Work History
Server/ Expeditor
Chili’s Bar and Grill
Victorville, CA
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
My Hero Subs & Pub
Phelan, CA
09.2021 - 01.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing positive customer feedback.
- Developed warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Babysitter
Friends And Family Members
Victorville, California
08.2018 - 02.2021
- Communicated positively with children and guardians.
- Monitored children's play activities to verify safety.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals for an infant and a toddler
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Jr. Ski Instructor
Mountain High Ski Resort
Wrightwood , CA
11.2019 - 12.2019
- Followed safety rules and procedures regarding activities to customers and guests.
- Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning environments.
- Encouraged children's ski development by fun and positive reinforcement.
- Demonstrated ski form and techniques to children during lessons.
Assistant Track Coach
Heritage Middle School
Phelan, CA
01.2018 - 04.2018
- Enforced discipline and encouraged sportsmanlike behavior.
- Coached individual participants in skills necessary for excellent achievement in short distance races.
- Motivated and created a fun environment during practices.
- Prepared athletes before their individual events at track meets.
Education
High School Diploma -
Serrano High School
Phelan, CA06.2021
Skills
- Warm and Friendly
- Resourceful
- Relationship Building
- Exceptional Customer Service
- Order management
- Liquor, wine, and food service
- Safety Management
- Athlete Training and Motivation
Languages
American Sign Language
Timeline
Server/ Expeditor
Chili’s Bar and Grill
02.2023 - Current
Server
My Hero Subs & Pub
09.2021 - 01.2022
Jr. Ski Instructor
Mountain High Ski Resort
11.2019 - 12.2019
Babysitter
Friends And Family Members
08.2018 - 02.2021
Assistant Track Coach
Heritage Middle School
01.2018 - 04.2018
High School Diploma -
Serrano High School