Summary
Overview
Work History
Education
Skills
Timeline
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PRISCILLA VALDEZ

Tucson,AZ

Summary

Resourceful New Patient Referral Coordinator known for high productivity and efficient task completion. Skilled in patient registration, medical records management, and insurance verification. Excel in communication, problem-solving, and time management, ensuring smooth referral processes and patient satisfaction. Highly organized New Patient Referral Coordinator with background in healthcare administration. Demonstrated ability to streamline referral processes, improve patient coordination, and build strong relationships with medical professionals to ensure seamless service delivery. Specialize in leveraging communication skills for efficient patient consultation scheduling and facilitating insurance verification tasks. Notable contributions include improved inter-departmental collaboration and enhanced patient satisfaction rates. Detail-oriented and highly organized referral coordinator with several-year history of serving patients in the field setting. Technically savvy and expert user of various software packages. Interested in contributing to industry. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

14
14
years of professional experience

Work History

New Patient Referral Coordinator

Pima Lung And Sleep
Tucson, AZ
07.2018 - Current
  • Reviewed incoming referrals for accuracy and completeness.
  • Assisted in resolving any scheduling conflicts or issues related to referrals.
  • Maintained accurate records of all new patient referrals in database system.
  • Answered incoming calls from referring providers seeking information about the referral process.
  • Verified insurance benefits prior to scheduled appointments.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Managed daily patient referrals daily through multi-line telephone system.
  • Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
  • Resolved issues arising during the referral process, including insurance denials and appointment scheduling conflicts.
  • Resolved customer complaints or answered customers' questions.

Customer Service Representative

C3 Customer Contact Channels
Tucson, AZ
09.2013 - 07.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Customer Service Representative

Sears Holdings Company
Tucson, AZ
08.2010 - 09.2013
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Education

High School Diploma -

Cholla Magnet High School
Tucson, AZ
05-1999

Skills

  • Record maintenance
  • Organizational abilities
  • Insurance Verification
  • Follow-up skills
  • Appointment Scheduling
  • Medical terminology knowledge

Timeline

New Patient Referral Coordinator

Pima Lung And Sleep
07.2018 - Current

Customer Service Representative

C3 Customer Contact Channels
09.2013 - 07.2018

Customer Service Representative

Sears Holdings Company
08.2010 - 09.2013

High School Diploma -

Cholla Magnet High School
PRISCILLA VALDEZ