Priscilla Vazquez

Waco,TX

Summary

Proven to excel in high-pressure environments, I enhanced customer satisfaction at Hilton by leveraging my bilingual abilities and adaptability. My expertise in hospitality service, demonstrated through effective multitasking and problem-solving, significantly improved service quality at Tres Hermanos, training new hires to uphold exceptional standards.

Overview

years of professional experience

Work History

Host / Server

Hilton

02.2023 - 09.2024

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Server

Tres Hermanos

02.2020 - 02.2023

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Assisted in training new hires, providing guidance on restaurant standards and best practices.

Hostess/Server

Red Lobster Restaurant

08.2018 - 11.2019

Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

High School Diploma -

Premier High School

06.2016

Skills

Bilingual

Communication

Hospitality service expertise

Performance improvement

Adaptability

Creativity

Problem Solving

Languages

Spanish

Native or Bilingual

Timeline