Priscilla Vera
IHSS Public Authority
Downey,CA
1
Certification
9
Years of experience
Detail oriented and dependable professional with years of customer service, client support, documentation, data tracking and team collaboration. Skilled at resolving concerns, maintaining accurate records, communicating with diverse customers and team members and managing multiple priorities in fast paced environments.
English - fluent
Spanish - conversational
Work History
Caregiver
9 Years 2 Months- Maintained detail records and documentation related to client care and daily activities.
- Communicated with healthcare professionals and other involved parties regarding client needs.
- Provided dependable support while maintaining professionalism, confidentiality, and attention to detail.
- Follow established procedures and adapted to changing clients needs and priorities.
Behavior Technician
1 Year 8 Months- Provided direct client support while maintaining a professional, respectful and service- focused environment.
- Maintained accurate document and records to track client progress, outcome and service needs
- Collected and reviewed data to monitor progress and support informed decision-making.
- Collaborated with team members to address client needs and improve service delivery.
- Managed multiple responsibilities while following established procedures, documentation requirements, and client service plans.
Behavior Technician
3 Years 4 Months- Implemented individualized behavior intervention plans to support clients' development and progress.
- Assisted in collecting and analyzing data on client behavior to inform treatment strategies.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
Front Desk Receptionist
2 Years 11 Months- Provided front desk customer service and assisted customers with requests and general questions.
- Managed reservations and processed customer payments accurately and efficiently.
- Maintained accurate records and entered data to support administrative task and reporting.
- Provided information and support to customers while communicating clearly and professionally.
Education
High School Diploma
Skills
Customer service & customer support
Problem solving & issue resolution
Data entry & record management
Written & verbal communication
Certification
CPR certification
Timeline
Behavior Technician
Amergis
09.2024 - 05.2026Read More
Behavior Technician
Center for Autism and Related Disorders, Inc
05.2021 - 09.2024Read More
Front Desk Receptionist
From the World Recreation and Park District
06.2018 - 05.2021Read More
Caregiver
IHSS Public Authority
06.2017 - CurrentRead More
Gorman Learning Center
High School Diploma
Read More