Priscilla Villalpando
Brea,CA
Summary
Encouraging Assistant Manager/Business Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager /Assistant Operations Manager
Old Navy
01.2019 - Current
- Managed daily operations, ensuring adherence to company policies and procedures.
- Coordinated training sessions for new hires, fostering a collaborative work environment.
- Analyzed inventory management processes, identifying opportunities for efficiency improvements.
- Implemented scheduling systems that optimized resource allocation and reduced downtime.
- Facilitated problem-solving sessions, enhancing team capability to address operational challenges effectively.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager /Customer Service Representative
Old Navy
01.2019 - Current
- Developed and implemented visual merchandising strategies to enhance store presentation.
- Trained new staff on customer service standards and operational procedures.
- Analyzed sales data to identify trends and inform product placement decisions.
- Fostered a positive work environment by promoting teamwork and open communication.
- Collaborated with cross-functional teams to streamline inventory management processes.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Assistant Manager / Business Operations
Old Navy
01.2017 - 01.2019
- Developed training materials to improve onboarding processes for new staff members.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Brand Associate
Old Navy
01.2015 - Current
- Implemented feedback mechanisms to capture customer insights for continuous brand improvement.
- Provided exceptional customer service, assisting customers with product selection and inquiries.
- Maintained store organization and cleanliness, ensuring a welcoming shopping environment.
- Operated cash register efficiently, handling transactions accurately and quickly.
- Assisted in inventory management, restocking shelves to optimize product availability.
- Implemented visual merchandising standards to attract customers and promote sales initiatives.
Education
High School -
Santa Ana Valley High School
Skills
- Financial management
- Team building and leadership
- Cross-functional collaboration
- Project management
- Employee management
- Documentation and reporting
- Customer relationship management
Timeline
Assistant Manager /Assistant Operations Manager
Old Navy
01.2019 - Current
Assistant Manager /Customer Service Representative
Old Navy
01.2019 - Current
Assistant Manager / Business Operations
Old Navy
01.2017 - 01.2019
Brand Associate
Old Navy
01.2015 - Current
High School -
Santa Ana Valley High School